Novelship Reviews

3.4

56% would recommend to a friend

(84 total reviews)

Richard Xia

64% approve of CEO

51% positive business outlook

Novelship has an employee rating of 3.4 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Novelship employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

84 reviews
1.0
29 Sept 2022

A sinking ship

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The key highlight for most employees in Novelship is the day they hand in their letter of resignation. Thankful that I made that decision and have moved on to some where my mental wellbeing is not being challenged on a daily basis and where an employee's contributions are celebrated. Not forgetting the friendly coworkers in Novelship that are below hod level such as the managers and executives who band together and pour in sweat and blood to build up and sustain the company while some directors & management team above, overpaid and clueless about what really needs to be done to improve the company, come up with fancy ideas that just don't work.

Cons

A simple search of Glassdoor and Facebook shows the reality of things that are happening within and outside Novelship and the reputation the bosses have built for themselves and the company. Its a miracle that investors are still keen to pour in money into this company. The company, specifically the bosses, do not see any value in contributions made by employees and do not hesitate to immediately fire those that get on their bad side. Having heard from colleagues past and present, the company could care less about pay and proper pay structure and rather screw the employees over at any given opportunity. The company often gives promises about increment and go silent after, pretending nothing was ever said. A common name that appears often in Novelship's glassdoor reviews, the coo Chris. He is still very much the same, openly loud & aggressive when he wants to or passively aggressive if he prefers a more subtle touch to the teams under him and demanding unrealistic results despite himself in actuality not knowing what needs to be done and what actually goes on outside of the company. He loves to pitch his great plan for individuals in his teams and how they can reach that goal of his but in actuality, nothing materialises. That's why teams that he manages or has managed see the highest number of people leaving, and will continue to see more in the near future. The silver lining in all this is that in the upcoming weeks and months, key individuals that have contributed tirelessly to the company and a number who have stuck around despite all that has happened, are finally making the decision to leave as competitors and companies in other industries see the value they can bring and are ready to properly compensate them. To those who are still in the company and unappreciated, lied to and being bullied, know that there are better places out there where you can have a proper career and your contribution are appreciated. Ask any of those that have left and they will readily agree.

2.0
7 Dec 2020
Recommend
CEO approval
Business outlook

Pros

A fast-paced and challenging environment with great opportunities to solve difficult problems on your own. An intern run company. Employees are fun to work with.

Cons

Not the best place for career progression as they have yet to figure out their structure. Some of the senior management has poor communication skills and would rather send passive-aggressive hints than to directly communicate with you professionally or even on a human level. The company demands a lot but gives little in exchange for the time, blood, sweat, and tears that employees put in. We don't have many benefits here at Novelship and whatever we employees have done to boost morale back again (Friday Drinks, R&R) has been swiftly shut down for unknown reasons. The company's values are pretty much as standard as it gets - they don't do illegal things and that's a good thing. But expect no compassion or understanding from upper management as their style has always been to fight first, triage later, except the fight never ends. Also, the company severely lacks empathy and did a terrible job maintaining or even checking in on their employees' mental health during the Covid lockdown. Their lack of awareness of how their employees are doing mentally and emotionally has been somewhat troubling. The turnover rate for new hires has been really high and throughout my time working here I've seen employees barely lasting a few months. This can also be attributed to the company's international team (who do tremendous work) and the bulk of interns they hire to fill up the manpower.

3.0
30 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Products, Tech & Marketing Teams are pretty passionate, professional, and always put the company first

Cons

Chris can be seemingly unprofessional at times and let his temperament/anger get the better of him. He will not hesitate to let his anger be known through obvious banging of the tables, putting things down harshly (I am refraining from using "slamming" though I believe that's how most people would describe if they experience it) so that it is clear he is unhappy about something. Such violent tendency can be quite scary if you are the lone female staff left in the office, which is in a relatively vast industrial building, in the evening or over the weekends. Richard can at times be seemingly too disconnected from the ground as he focuses on getting the necessary funding. While that is good for the business, he does not have first-hand on-the-ground experience of what the employees are feeling, or what the customers are thinking. --- As the team is pretty lean, there's definitely opportunities to progress from a career progression/development standpoint, to take on senior leadership positions and learn new skills. However, due to the seemingly incompetent leadership among the founders, if the business can't progress faster than expected, one's career development will also be limited. C-level managers/HODs are really the backbone of the leadership. They are relatively passionate, professional, and skilled. However, in the face of incompetent leadership at the founders level, they are very much restricted as well. Culture wise, the team members had tried to create a very inclusive and fun culture. However, I severely marked it down because Values carry more weight in my opinion, and this company has no people-centric values. The proclaimed wolf culture is non-existent.

avatar
Novelship Response
4y
Thank you for your time and we take this feedback very seriously. We will conduct internal review to investigate this further. We are sorry that your experience is less than satisfactory but thankful for the feedback nonetheless. Wishing you all the best in your career.
Viewing 1 - 3 of 84 Reviews

Glassdoor has 116 Novelship reviews submitted anonymously by Novelship employees. Read employee reviews and ratings on Glassdoor to decide if Novelship is right for you.