3.5 stars. Enjoyable work with remote culture, but has leadership issues
Pros
I want to give 3.5 stars. The company has embraced remote work and does really well to keep people connected and motivated 100% virtually. The work is really enjoyable and can feel fulfilling by interacting with the patients all day. Goals and expectations are clear, one worker has one job, so to speak. The company is very good at not having expectations after hours.
Cons
The PTO structure is very poor, a lot of companies are moving to unlimited PTO so having 80 hrs a year isn't sustainable. But the biggest reason the company loses stars here is because leadership is inexperienced, which has caused big issues around our bonuses with 'numbers not adding up' every month and agents fighting their corner for the correct $ figure, while feeling that leadership is trying to save face. I've had to rectify my bonus figure every month in 2026 so far (it's June). We work for pay, issues around bonuses this often are inexcusable. Otherwise, on a day-to-day basis the cons at Nsight are no better/worse than any company.