13 Nov 2015
Ntiva Response
10yThanks for your feedback, we’re sorry you didn’t have a successful experience here.
Ntiva works very hard to create a positive experience where team members work well together in a friendly environment to best serve our clients. So, indeed we do expect that our employees will “fit in” by treating each other with respect in interpersonal communications. While we disagree on the high school thing, it’s absolutely true that anyone who doesn’t buy in to this culture and play nicely with others won’t last long here. With that said, we do make every effort to identify negative communication styles and coach/train our employees when they’re not meeting those standards. Not everyone will respond positively to these efforts, and that’s ok. Ntiva’s not for everyone; we have a high standard for our employees and that won’t change.
Account Managers in any field will have the occasional interaction with a dissatisfied client, and those interactions can be difficult. It comes with the territory of being an Account Manager, anywhere you work. We expect our team, especially Account Managers, to diplomatically work with all of our clients to resolve their issues and deliver world-class customer service. Again, that’s a high bar and it’s not for everyone.
It’s always tough to find and hire great people, but keeping them hasn’t been an issue. At our holiday party this weekend (pictures on our Facebook page!), we celebrated several employees who have hit the 5-year mark and one who had his 10-year anniversary this year. Not bad for a company that’s been around just over 10 years! You mention our “Best Places to Work” awards for the past 10 consecutive years. We’re pretty proud of those. They’re awarded based on anonymous employee feedback, and most folks seem pretty darn happy to work here. For more info, check out the most recent Washingtonian Magazine: “Best Places to Work: 2015.” We’re in there.
We think it’s a great place to work, and our employees tend to think so too. We’re sorry you didn’t, and we wish you the best in your future endeavors.