Numotion Reviews

Even though I would have missed out on meeting some truly kind and caring, exceptional friends, I would not have applied for a position with Numotion if I had read the employee reviews first. The information from current and former employees from all over the country, describe the working environment in the Colorado offices. Management says one thing, but does something completely different. More specifically, the local level management does something completely different and contrary to the messages provided to the employees from the upper management. As for the area or branch level managers, the reviews are absolutely correct, they do not care about the employees. They manage with intimidation, aggression, threats, and constant criticism and blame. They ONLY and brief time employees are praised, is when the monthly, quarterly, or annual target numbers, i.e. $$$$$, goals are met because that is when the managers get the biggest bonus. Numotion is not the customer first company that they claim to be. Numotion is a money first company, always. The only people that have the "Take care of the customer..." attitude, are the first contact employees: CCCs, STs, SCs, and ATPs. Everyone works extremely hard in a hostile environment, because they truly care about the customers, but why we continue to allow this mistreatment is a puzzle. Numotion talks big about being a "Team", but is actually a group of great players without a coaching staff to provide teaching and training, encouragement and motivation, a clear game plan and a way to achieve the overall goal. I don't think any of the managers or supervisors have ever had real management training. They lead by intimidation and ignorance, and use old angry out dated leadership ideals, resulting in employees that are unhappy, frustrated, overworked, under paid, under training, and unappreciated. The training provided to employees is inconsistent when it is at it's best. Only recently, web-based training course have been made available, but when an employee takes the time during a work day to take advantage of these, we just get further behind in our workload. Employees constantly work extra off the clock to meet the increasingly aggressive demands coming from management to produce more money.

It's hard to start this review, because to detail exactly in what ways this company fails is endless. But to start, from corporate, you will get nothing but random visits with no announced purpose and emails full of pressure and numbers you'll never make. This results in the higher-ups punishing your direct superiors who will be advised to treat you similarly. And if by chance you make the numbers, you will be given incentives - like gift cards - and everyone loves money, but person-to-person appreciation is needed and NuMotion corporate doesn't have time for that. And for a company as poorly run as NuMotion, you wonder what the higher-ups do with all that time they can't afford to devout to their employees. I worked for this company for three years and had to introduce myself three times to the regional manager, each and every time he flew in to intimidate my department, because there was no team-building exercises. There was no productive speech, only closed door meetings resulting in everyone receiving pieces of papers with bullet points on them prompting us to essentially 'do better'. But on a more direct level. My supervisor was manipulative and actively promoted animosity. Whenever conference calls happened, she'd mute the phone to call the person speaking inappropriate and offensive names. She'd spread gossip on a constant basis. She trusted no one and used the people she was supposed to guide as pawns. She intentionally misled me, and intentionally tried to use me to incite hostility between me and the branches (in another state) we were employed to aid. On a day to day basis I had to debate between who I was willing to make enemies with, for the sake of not being on her bad side. I can tell you now, it's a soul-draining, anxiety-ridden position to be in when you cannot trust your supervisor to have your best interest at heart, much less the company's. Teamwork was never the forefront of her actions, only besting the next person (from another state) that she felt was competition to her position. She uses capitalized letters in emails to feel strong, when in my opinion, the only goal she accomplishes is to antagonize and isolate everyone she's sending the email to. My co-workers are good people. I liked them all, although I never understood why some were willing to be so abused by a company that would never appreciate them. Communicating primarily through emails doesn't work unless the company promotes a positive culture. This company does not, so sending an email will often feel like a risky gamble. You'll be so isolated from corporate and the branches, you'll have no idea how anyone truly feels when an email involving you is escalated tenfold beyond what is necessary. With ALL CAPS. When a co-worker leaves, they will not be replaced, so expect to take on their entire workload. The departments (that need to function smoothly to provide the labor we were employed to give) do not work smoothly. Everyone feels overworked. Everyone questions the intentions of others. Everyone is unhappy. And everyone wants everyone else to do a certain aspect of the job they do not feel is their responsibility. It's sad that I feel the need to express that I felt no ill will towards any of the people at the branches (in another state) that I was so often pitted against. I endured years of abuse I'm still grappling to deal with at my new company, and now that I work for a positive, well-run company, all of this is all the more clear to me now. For the sake of my well-being, I left this company. If you have the opportunity, I would highly recommend doing the same. If you are considering this company, do not. As many said to me before I left, "You're smart enough to know to leave a sinking ship."