OPEN Health Reviews

3.1

30% would recommend to a friend

(278 total reviews)
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Matt D’Auria

78% approve of CEO

27% positive business outlook

OPEN Health has an employee rating of 3.1 out of 5 stars, based on 278 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OPEN Health employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical and biotechnology industry (3.5 stars).

Reviews by job title

278 reviews
2.0
30 Jan 2021
Recommend
CEO approval
Business outlook

Pros

A range of projects and interesting therapy areas Good progression (if you’re liked by the team leader and sacrifice your life and well-being for the job) Nice people outside of work but the place can change you

Cons

Paid for 36 hours a week yet if you’re doing under 50 you’re slacking, called behind your back and no chance of promotion - those extra 20 hours are 100% profit for those at the top and the workers are not even repaid with lieu days, there’s no reward or recognition for the intense workload Expected to sacrifice free time/well-being/mental health for a company that doesn’t care about you The culture changed me into a horrible person, I was throwing people under the bus and always had to watch my back and look out for myself Ever since the new investor takeover, values have flipped on their head, now money money money whatever it takes, no respect for the people Overworking is a badge of honour Cut-throat sackings With the change in CEO, the place is going even more money-driven and the attitude is ‘if you don’t like it, leave’ and that is what people are doing Clients can treat you like something unfortunate on their shoe and nothing is done about it

1.0
30 Sept 2023
Recommend
CEO approval
Business outlook

Pros

On the higher end of the salary scale for Med Comms (though this is changing as they're cutting back on increases)

Cons

Where to start... As much as the company want you to believe it is, work-life balance isn't really a priority or, if it is, they have gone about it the wrong way. Understaffed accounts, ignoring long hours worked by writers in particular (although accounts teams also stay late these days) and team morale at an all time low is countered by.....desk yoga?...management lip-service to say that they care but then cut any perks to the job? Next, it's apparent across the industry now that OH are falling behind with benefits, in that there are none to speak of really. Pension contribution is one of the lowest in the industry and benefits otherwise are effectively non-existent. There is a push for a new pay-in system that includes private healthcare, but for most that don't use it, it's not really that useful or a nice addition. The biggest problem though with the benefits is that they're being cut left, right and centre. Company bonuses have been halted as the private equity firm that acquired the company aren't happy with the profit margin (and let's be clear, the company still grew in a time when apparently the industry is failing), but rather than addressing this head on and being transparent, the company line is that everyone still needs to push to meet their (constancy changing) targets and that being busy is 'agency life'. Promotions have now been halted, or are being reconsidered (with many only getting them through threat of leaving), and the cycle has now dropped to twice per year. This basically timelines promotions in the company now - so don't join if you're expecting a promotion inside of a year. I think as others have also suggested, diversity and inclusion isn't really great - or aren't flagged as priority by the company. For those from poor socioeconomic backgrounds or POC, I wouldn't expect too much... I think most alarmingly though, the reports across the company now of workplace bullying are increasing. I'm not sure how much this is translating into HR reports, but I have to admit that the clique-like nature of some people is quite apparent...

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OPEN Health Response
2y
Thank you for your comments, we are sorry to hear you have had a bad experience. We pride ourselves on our work life balance and many people thrive in being able to get involved in many projects whilst also having the work/life balance that meets their needs. That said, we recognise that this may not be the experience everyone gets and so we are working hard to launch new smart working initiatives to benefit all employees. We have introduced a wellbeing hub and new improved benefits for all employees and recognise there is still much for us to do. In addition, we are building our new job architecture framework so that we can nurture great talent to continue to build their careers with us. We are sorry to hear comments of bullying, we do not tolerate this type of behaviour and would ask you to reach out to any member of the People Team to discuss confidentially.
1.0
29 July 2022
Recommend
CEO approval
Business outlook

Pros

The very few pros here are is that they have flexible remote work arrangements, the CFO is amazing who will go above and beyond for you and most people are formal/profressional/nice to interact with. Now here come the cons!

Cons

have never been more disrespected during my time here and then was also abruptly laid off from the company with no warning with the decision that took effect immediately. I know the team is going to see this but changes need to happen. Everything I say will be 100% truthful, factual and honest. I was only with the company for 8 months, took the TA department from a function in shambles to a strong department with very few remaining requisitions left opened. After being laid off and completely shocked with no actual reason, I did not get a chance to even talk to my team about me being let go from the company, so they think I just vanished? I did not get a chance to speak with my hiring manager/business leads I worked with about no longer being with the company, I had to email them on a private account since my email was shut down. I received an exit interview through email which is unprofessional I should have had a meet about it but then I didn’t have access to my email so I couldn’t even complete it! I was not able to speak with the candidates that I had scheduled interviews set up for the day about no longer being with the company, so that is a terrible candidate experience and thinks Open Health doesn’t care about them. No one is going to follow up with them as no one else knew I had scheduled interviews with them. Terrible! I was not able to speak with the candidates that I was at the offer stage that week that I was no longer going to be with the company. I have texts to prove from candidates saying last week “Open Health is so lucky to have you, you are such an amazing person” then boom I get laid off and I no longer can help that person I just convinced for a month to join Open Health and how “wonderful” the company is. I realize this is a long review but there is just so much wrong with the situation/company/HR function. I asked to be given a severance and I have still not received an answer yet a week later, they clearly do not care about recently affected employees this is absolutely ridiculous. It is despicable to see how I have been treated. - Leadership doesn’t care about you, they will use you up until they don’t need you anymore - There is no accountability and the company promotes known bullies/problem causers - Lot of people have left, lot of turn over - Encountered disrespect on at-least 3 occasions - Worst culture out of any company I have worked at - Everyone just passes around responsibility, so many unorganized people - Never felt “great” working here, very uneasy feeling - More money driven than caring about employees Would recommend people going to work “in the industry” rather than in this consulting company I will never ever recommend anyone ever working here. Worst company I have ever worked out. They did me a favor by laying me off!

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Glassdoor has 290 OPEN Health reviews submitted anonymously by OPEN Health employees. Read employee reviews and ratings on Glassdoor to decide if OPEN Health is right for you.