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      OTRS

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      OTRS Reviews

      3.5

      46% would recommend to a friend

      (6 total reviews)

      43% positive business outlook

      Reviews by job title

      6 reviews
      2.0
      5 Nov 2025

      Don’t do it

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, flexible work hours

      Cons

      OTRS was a great place to work until everything went down with the merging with the French company EasyVista in December 2024 and their management took over. This review is about the Management from EasyVista. The open culture changed to strikt top to button management. You only receive orders without the ability to provide your thoughts. Meetings without any agenda. Meeting schedule changed 3 times or get just deleted. Back and forth decisions. Micro management… blaming others for their management mistakes… incompetence, ignorance - the worst of the worst- you name it, they will do it!

      4.0
      11 July 2025

      Enjoy the fun

      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team culture with plenty of opportunities for growth, especially for those just starting their careers.

      Cons

      Hard to stay driven if change is slow

      5.0
      24 Apr 2023

      Trust, openness and autonomy

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working autonomously is very important at the OTRS Group, which is a positive aspect for me. You are shown a lot of trust and always have the freedom to contribute your own ideas.

      Cons

      When working from home, you have to find a way to separate your private and professional life as best you can, which can sometimes be a challenge.

      Viewing 1 - 3 of 6 Reviews
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      Glassdoor has 11 OTRS reviews submitted anonymously by OTRS employees. Read employee reviews and ratings on Glassdoor to decide if OTRS is right for you.