Wage thieves, safety violations, but good pizza :)
Pros
The people are nice. It's a pretty chill, relaxed environment. You get free pizza which is always cool. Management is (to a certain extent) invested in retaining and growing people. Turnover is so high that staying on, doing what you're supposed to, and expressing interest will probably be enough to get you promoted. Sometimes tips can be good, especially if you work during the day on Fridays. One good thing is that workers who are sick are treated well. In other restaurants I have been told to come to work sick, even when I had that same day seen a doctor who dx'd me with a contagious illness. Vs this place does NOT do that, which is a very good thing. It sucks to work sick and also makes customers sick.
Cons
The level of disregard shown for basic labor laws is pretty ridiculous. When I was filling out new hire paperwork, the manager told me that "sexual harassment isn't really a thing in restaurants" but he "had to show us this [sexual harassment] video anyways". Which was crazy to hear as I was leaving my previous restaurant job because of sexual harassment! What a first impression. Wage theft is rampant and systematic for delivery drivers. Shift leads will clock you out while you are still working, because it's the easiest way to count the register. They won't tell you to stop working or let you know that you're being clocked out most of the time. I didn't realize that almost every night for months and months I was doing at least 10 minutes, if not 30+ some nights, of unpaid work. When my shift lead told me to stay late to clean the sinks at the end of the night, they failed to mention that I was doing this off the clock! When I've raised this issue, I was told to simply inform management if I was ever working past when I was clocked out. But the thing is that there are times I had been misled and told I had been "just now clocked out" when in fact I had been clocked out 15 minutes previously! There have been times that shift leads clocked me out, came to check on me and saw that I was very clearly still working (as I do not wash OTTO's dishes in my free time!), continued with their closing duties, and never corrected the time. They knew I was still working. It is unjust and illegal to act like this is the (sub-minimum wage!) employees' fault when this is how shift leads are trained. Especially because, sure, maybe I could inform them and correct them every single night of when I clock out, but I know they won't do that for everyone else who they're stealing from! This is to say nothing of the times I've been denied my (legally required!) break during long shifts. It's also to say nothing of the disregard for safety that management has. Every time I or anyone else has brought up concerns with managers, we have been dismissed. Only when contacting HR have they ever done anything - but the store managers are still the same (at every store I've worked at). There is a culture of disrespect for labor laws. Everything I've said- the dismissal of sexual harassment, safety and wage violations- IS an industry-wide problem, but that's not an excuse. And OTTO has been (in some cases much) worse than other restaurants I've worked in. I believe that first-level and senior management should care about their employee's safety, and that every worker deserves a safe place to work. We deserve fair pay for the hours we work. Management simply does not care or bother to follow labor laws, and the people who are hurting are those of us who are working for less than minimum wage! They will take your hard-earned money. They will encourage unsafe practices. OTTO will profit and YOU will be the one who suffers!