Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Ocado Retail?

65% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (15) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "benefits are good" ((in 24 reviews)); "very smart and friendly colleagues" ((in 20 reviews)); "Easy to get into and good pay" ((in 19 reviews)); "Great teams" ((in 11 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Very poor work life balance and awful shift patterns." ((in 5 reviews)); "Outside of London, career progression good but not often" ((in 4 reviews))

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Ocado Retail

Ocado Retail Reviews

3.6

65% would recommend to a friend

(330 total reviews)

Hannah Gibson

77% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Culture and values

3.3

Career opportunities

3.1

Senior management

Ocado Retail has an employee rating of 3.6 out of 5 stars, based on 330 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

330 reviews

1.0

27 June 2026

Autonomy and development overshadowed by constant changes

Systems engineer

Recommend

CEO approval

Business outlook

Pros

Autonomy for your work Development encouraged

Cons

Things change all the time and things feel out of control

4.0

25 June 2026

Supportive team but heavy workload

Demand planner

Recommend

CEO approval

Business outlook

Pros

Nice team, good benefits, nice culture

Cons

Heavy work load, lack of appreciation

3.0

14 June 2026

ocado retail insights analyst

Insights analyst

Recommend

CEO approval

Business outlook

Pros

Good training and development opportunities

Cons

Poor progression opportunities and bad location

Viewing 1 - 3 of 330 Reviews

Jobs at Ocado Retail

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

GBP 27K - GBP 27K /yr

(Employer provided)

View job

Senior Analyst - Pricing & Promotions

Hatfield, East of England, England

GBP 39K - GBP 50K /yr

(Glassdoor Est.)

View job

Customer Hub Advisor (Compressed/Weekend Shift)

Sunderland, North East England, England

GBP 26K - GBP 26K /yr

(Employer provided)

View job

Portfolio Lead

Hatfield, East of England, England

GBP 67K - GBP 115K /yr

(Glassdoor Est.)

View job

Finance Manager - Network & Property

Hatfield, East of England, England

GBP 70K - GBP 84K /yr

(Glassdoor Est.)

View job