Office Concierge Reviews | Glassdoor.com.au

Office Concierge Reviews

Updated 21 March 2018
112 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
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Clifford Baker, Simon Cooney & Anne Marie Holland
45 Ratings

112 Employee Reviews

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Pros
  • My account manager is the only reason I stayed as long as I did (in 10 reviews)

  • I started at OC as a FOH receptionist, I was promoted to a Guest Services Manager, then to Front of House Manager on to Head Concierge and finally to (in 4 reviews)

Cons
  • A colleague I worked with felt obligated to write a positive review on here as she was asked to write one by an account manager (in 18 reviews)

  • As I mentioned since I have had no problems with the company, there are no cons from my side (in 5 reviews)

More Pros and Cons

  1. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House in London, England (UK)
    Current Employee - Front of House in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Concierge full-time (More than a year)

    Pros

    You meet lovely people in the work you do! Also, gain experience within a corporate environment!

    Cons

    I believe everyone experience is different and you should see for yourself. I would not like to put negative feedback as it depends on the person.

    Advice to Management

    Support the Elites!


  2. "Elite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Concierge full-time (Less than a year)

    Pros

    Nice Christmas function
    Contracting firm offered a bonus (Not Office Concierge)

    Cons

    Must wear heels
    Must wear hair in bun
    Told off if not wearing lipstick
    Expected to be at work 15 minutes early without pay

  3. "DD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Office Concierge full-time

    Pros

    Good company to work for. Great Christmas Parties.

    Cons

    Lack of progression. Hard to choose your holiday days.

    Advice to Management

    Provide more qualified training to receptionists.


  4. "Just no..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Receptionist in London, England (UK)
    Current Employee - Elite Receptionist in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Office Concierge full-time

    Pros

    It teaches you how to manage time better, lovely people employed by company

    Cons

    Everything else, save yourself from the headache

    Advice to Management

    Treat employees like humans


  5. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site/Facilities Manager in City of London, England (UK)
    Former Employee - Site/Facilities Manager in City of London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Office Concierge full-time (Less than a year)

    Pros

    Friendly Account Managers, Great Learning & Development Teams, great locations & solid work.

    Cons

    Wages are below industry standard and though the word is solid, the opportunities to evolve within the industry to minimal.

    Advice to Management

    keeping looking for client who are looking to fill more administrative, office & facilities management roles. Sadly reception management is not enough to keep operatives mentally stimulated and feeling as though they are valued. There must more attention and professional care in the way opportunities for the Elite operatives as they are sadly under valued with less focus on their needs.

    Office Concierge Response

    7 Feb 2018 – Senior HR Advisor

    Thank you for your feedback. We are pleased to hear that you have had a great experience with our management teams and enjoyed your time with us. We manage many receptions across London where... More


  6. "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Concierge full-time

    Pros

    Being expected to do more than one person's job provided more career opportunities.
    Was able to work with a few nice colleagues

    Cons

    Employers frequently talking behind your back at HO.
    Poor senior management who offer no support and avoid taking accountability.
    Long hours are expected but only those who are favoured will receive gratitude.


  7. "elite corporate receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Office Concierge full-time

    Pros

    great environment
    every day was different
    meet a lot of influential guests

    Cons

    sometimes have to work longer hours
    being an elite meant you didnt know where you were going the next day which meant you needed to be ready

  8. "Mediocre company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Office Concierge full-time (Less than a year)

    Pros

    Good if you are straight out of the airlines, similar adhoc working requirements. Great as a temp job to see which companies are good to work for.

    Cons

    No structure to your day, no benefits, and no account manager as such, this most likely had changed in the past 8 years since I left.


  9. "Couldn’t arrange a drink up in a brewery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Receptionist in London, England (UK)
    Current Employee - Elite Receptionist in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Concierge full-time (More than 5 years)

    Pros

    Good people to work with great clients

    Cons

    Your up againsts every single person in the company for a battle for holidays. Same thing every single year constant battle and bring down team morale

    Advice to Management

    Get a temporary recruitment agency on board to deal with staff holidays


  10. Helpful (1)

    "(Elite Temp) Avoid if Possible - there's better temp options out there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Office Concierge full-time

    Pros

    - Occasionally meet and work with amazing people
    - Long days paid by the hour means salary can be good
    - Some HR staff very helpful

    Cons

    - Bad management
    - Zero contact with account manager
    - Irrelevant training
    - Uniforms left unwashed for weeks (at certain sites)
    - Expected to turn up 40 mins early to collect uniforms and walk across sites - bad management which ultimately means your time is taken (unpaid).
    - Left to train new members of staff even though only worked at the site for a week
    - Left to deal with situations when management at the site all went on holiday and problems occured
    - Repetitive work (could be seen as a pro if you want something easy)
    - 500 gbp taken from final pay check until uniform returned (which I was not informed about until I resigned)


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