A lot. #1 is management. I didn't realise until I started going to other stores just how bad management is. It is AWFUL. And not because the managers arent nice or considerate. Its the lack of actual employee managing. Bunch of great people doing snake work under the guise of wanting to help. Every employee is forced to read off a script specifically designed to make you spend more money boosting the employees "green out" you can't get promoted unless you green out. So people straight up lie to get ahead. Don't even get me started on gossip. The oil from your car is never completely drained and spending 100 bucks to drain transmission (one bolt) and put in a few quarts 30k miles before you even need to is robbery