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      Olo

      Engaged employer

      Olo Reviews

      2.9

      37% would recommend to a friend

      (222 total reviews)

      Noah Glass

      42% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      2.9

      Diversity and inclusion

      2.7

      Culture and values

      2.4

      Career opportunities

      2.2

      Senior management

      Olo has an employee rating of 2.9 out of 5 stars, based on 222 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Olo employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      222 reviews
      3.0
      15 Oct 2022

      Struggling Through Changes

      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      The people. Hands down. I've worked with some of the best, kindest, and most sincere people at Olo. They genuinely want their coworkers and customers to succeed. It's not a competitive environment. It's not an environment that encourages or tolerates smart jerks. The people have always been what has made Olo special. And you'll see this reflected in most reviews. The benefits. 20 days of PTO, 10 company holidays, and the entire last week of the year off. The health insurance is pretty good. They match up to 50% of your 401(k) contributions up to 5% (could be better). I'd like to see a stipends for home office expenses and a higher 401(k) match but I'm happy with what we have. The focus on equity and inclusion. We have a good group of ERGs. The company talks openly about equity. We have monthly events hosted by ERGs that bring in external speakers or highlight our internal leaders, like a recent Hispanic Leaders Fireside Chat. We've had pronouns in email signatures for a couple of years. And we've made improvements in our senior leadership being more diverse. There's room to improve (there always is), but Olo tackles this head on. Olo is a clear market leader. We have a strong product, we're the leader in our industry, and our customers generally really like us. We've taken the approach of being a neutral platform focused on making restaurants successful rather than seeing them as means to an end (like delivery marketplaces do) or using their data to compete with them (like some marketplace aggregators do). Olo's products have both breadth and depth. Few competitors compete across all of our offerings. Most just compete in narrow ways. Olo is still growing, so it's not stagnant and there's opportunities to make your mark and grow with the company. It's not a start-up mentality with 60+ hr workweeks, but it's not a lumbering corporation. You can make an impact, find a niche, and see your efforts payoff.

      Cons

      Olo has changed considerably in the last few years. Since 2020, the company has 3x headcount, gone public, acquired two companies, and lost/replaced the Chief Operating Officer, Chief People Officer, Chief Customer Officer, SVP of Engineering, SVP of Product, and an SVP of Sales. The stock price has fallen from a high of $45 to $7-$8. And we essentially lost our largest customer. These changes have been hard and leadership has, understandably, struggled. The new leadership has a different ethos laser focused on revenue and scale, in contrast to the people-first culture that made Olo such a special place to work. For example, the replacement for the Chief Customer Officer is now the Chief Revenue Officer. While we used to view ourselves as partners in our customers' success, we now appear to view customers primarily as a source of revenue. This has led to a less personal approach and an environment that feels less caring and more process-oriented. Olo has been a remote-forward company since before COVID, but prioritized in-person interactions. That's been lost since COVID, blamed on the budget. We've also seen teams shrink. But this has been contrasted with news of an authorized $100M stock buyback program. Budgets are one of the clearest reflections of a companies values and it appears Olo values its stock above its team. I think many of the cons you'll see in reviews are from people who have been here before the transition and are struggling with what the company has become. I can't say whether it's good or bad. But it's certainly different. Different enough that more people are making the decision to leave and find what we used to be.

      avatar
      Olo Response
      3y
      Thank you for your thoughtful in depth review. We truly appreciate your feedback so we can continue to improve and grow. One thing we would like to clarify is our view on these Glassdoor reviews. In the recent All Hands Potluck, our COO had mentioned how she and the leadership team regularly read Glassdoor reviews. As she shared at the Potluck, our P+C Team also shares these reviews with our leadership team on a consistent cadence. As stated at the Potluck, we take all the feedback to heart. We acknowledge that some of the feedback is on point and are working to change and improve. For example, as we set our People + Culture priorities for 4Q22 and 2023, we considered feedback from a range of sources including these reviews when setting our priorities. We encourage employees to leave an honest review, and we love that feedback is constantly being shared. In addition, we encourage employees to join Potlucks, office hours, or to reach out directly to leaders, Business Partners, and/or the People + Culture team to share feedback as well.
      1.0
      20 Sept 2024

      September 2024: Another Quarter, Another rounds of lay-off at Olo. Rinse and repeat.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Managers, and hard working contributors. Good benefits

      Cons

      Terrible Executive Leaders. Every quarter, Olo seems to go through some sort of layoffs or RIFs. While only two have made it in media mainstream twos in the last two years, at least two more were made quietly. And the typical saying "I am more confident today than I was yesterday of Olo"...then 2-3 months later, another lay off..then "im even more confident of Olo today than I was last month"...stop it, it's a broken record, we are not children. This is indicative of poor leadership and making many wrong decisions that have cost the livelihood of 200+ true professionals in our space over the last year. There have been no consequence for the leaders making these horrendous decisions. As shareholders of Olo, I hope the Board will take a serious look at the shape of this organization. And if you are looking to join Olo, please know that it's not as pretty as they may make it look. Many are hard workers, but I can tell you that no-one feels safe of their role no matter their tenure or performance.

      1.0
      15 Aug 2023

      In over their head

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I spent 25% of my adult life relentlessly executing on Noah’s vision. I was laid off in a very cruel way. The layoffs were communicated poorly, the timing was a few weeks before my new promotion would go into effect and they necessary post layoff communication was severely lacking.

      Cons

      Decision making from leadership is questionable at best. The CEO has brought in extremely inept leaders both as individual hires, as well as through acquisitions. This has corroded the trust in leadership and how employees view the future of the business. After the first couple poor hires, I thought the company would do their due diligence before making the mistake again. That was not the case. As evident by past reviews here, the exec team is well aware of issues facing the company and have been for quite awhile (years). Rather than addressing them head on, only two things seem to happen. 1. The CEO is becomes more and more insulated and is no longer actually hearing employee feedback (the alternative is that he doesn’t care) 2. The People team adds another superficial perk to pretend like they are invested in making the workplace better Pre-IPO the engineering pipeline moved slow for a start-up. Post IPO, things move a glacial pace. Simple things that should take hours to get done, take days at Olo. The company is not “fast paced” nor do they take advantage of technical or process optimizations available. In fact, they were often adding new processes that slowed down development work. There is no structure for teams to communicate with each other. It was not rare for duplicate OR conflicting work to be done by various teams. This caused a lot of rework and headaches all around and lead to feature release delays. Olo is trying to operate like a mature company, but the proper foundation was never laid leading to constant fumbles. Finally, Olo as a business has a very big mountain ahead of it. They made a big bet on a new area of the business. This area is in total chaos and it will take a herculean effort to make it successful. With the current leadership team, I highly doubt they will be able to pull it off, at least in a reasonable timeframe. This could have been avoided if some basic fact finding was done. If you value mental health, growth, transparency and autonomy, I highly suggest you do not take a role at Olo.

      Viewing 1 - 3 of 222 Reviews
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      Glassdoor has 242 Olo reviews submitted anonymously by Olo employees. Read employee reviews and ratings on Glassdoor to decide if Olo is right for you.