Does Omniserv pay their employees well?

According to anonymously submitted Glassdoor reviews, Omniserv employees rate their compensation and benefits as 2.0 out of 5. Find out more about salaries and benefits at Omniserv. This rating has been stable over the past 12 months.

How satisfied are employees working at Omniserv?

21% of Omniserv employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Omniserv 2.2 out of 5 for work life balance, 2.1 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Omniserv?

Passenger Service Agent (10) , Passenger Ambassador (9) , Ambassador (2) , CSA - Customer Service Associate (2) , Customer Service Agent (2) , Omniserv (2) , Operations Manager (2) , Passenger Service Ambassador (2) , Sales Associate (2)

What are the pros of working at Omniserv according to real employee reviews?

"Edinburgh Airport team are great to work with." ((in 4 reviews)); "My coworkers were friendly and cooperative." ((in 3 reviews)); "Good work life balance , good people" ((in 3 reviews))

What are the cons of working at Omniserv according to real employee reviews?

"Low pay compared to the work required to be done" ((in 8 reviews)); "Inexperienced and lazy managers who boss and bully the staff and do nothing but scive off, sitting in terminals drinking coffee or hide in their offices!" ((in 3 reviews)); "Shift work" ((in 3 reviews)); "Supervisors always have an issue with what you’re doing" ((in 3 reviews))

Omniserv Reviews

2.5

21% would recommend to a friend

(70 total reviews)

Scott Salmirs

26% approve of CEO

15% positive business outlook

Omniserv has an employee rating of 2.5 out of 5 stars, based on 70 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Omniserv employee rating is 29% below average for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

70 reviews

2.0

13 Jan 2026

Dodgy

Passenger ambassador

Recommend

CEO approval

Business outlook

Pros

Heathrow airport- buzzing environment and very customer facing. Enjoyable from that fromt

Cons

Questionable individuals in operational management positions who would didn’t deal well with being held accountable

2.0

8 Aug 2025

Good job but terrible management

Baggage handler

Recommend

CEO approval

Business outlook

Pros

Fun work environment with good people

Cons

Awful management. Upstairs don’t want to hear about issues or care for wellbeing of staff. You’re just a number to them

4.0

16 Jan 2024

Great People and Hard Work

General manager

Recommend

CEO approval

Business outlook

Pros

Edinburgh Airport team are great to work with. No two days are the same.

Cons

Senior Management at Omniserv were challenging and every penny was a prisoner. HR Decisions were tough (very black and white)

Viewing 1 - 3 of 70 Reviews

Omniserv

Omniserv Reviews

Company ratings over time

Reviews by job title

Dodgy

Good job but terrible management

Great People and Hard Work

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