Onbe Reviews

2.8

39% would recommend to a friend

(93 total reviews)
avatar

Bala Janakiraman

45% approve of CEO

42% positive business outlook

Onbe has an employee rating of 2.8 out of 5 stars, based on 93 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Onbe employee rating is 25% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

93 reviews
2.0
14 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Excellent team environment and culture. Love the remote environment and the ability to thrive with work-life balance.

Cons

Training is absolutely abysmal! You are only left with one person to train you however half-ass they like, then they hand you HUGE HIGH TOUCH clients knowing that you are unprepared for such. Internal departments seem to clash with each other's statements and may often seem like none of us know what we're doing to the client. That's because most of the new employees are all trying to figure out everything on the fly mostly. We are told to ask questions, most of which go largely unanswered, much to the detriment of the client's program's success, and the client relationship as a whole. Then you get blamed for it as if it is all your fault. Makes you wonder if they even wanted you to succeed at all. Makes you wonder if you were just a temporary hire just to temporarily comply with DE&I requirements, only to fire you in 6 months, right when they promised you everything will "start to make sense". Any program/interface/platform that takes 6 months to learn should let you know that there is a SEVERE lack in training.

avatar
Onbe Response
3y
Thank you very much for taking the time to share your feedback about your experiences working at Onbe. While we are pleased to hear your positive account of our culture and working environment, we also appreciate your thoughts around onboarding and training. We have also identified this as a needed area of focus and have several 2023 initiatives running right now around knowledge management and onboarding - in fact our new Onbe 201 program is focused solely on ensuring a smooth, quick and targeted ramp up for our new hires.
2.0
22 Apr 2025
Recommend
CEO approval
Business outlook

Pros

• Open time off • Free lunch when in-office

Cons

If you're considering working here, think twice. I’ve witnessed firsthand how mismanagement, lack of strategic vision, and a toxic culture have driven this company downhill. • Technology Mismanagement: Critical IT operations have been outsourced to contractors and MSPs, leading to constant inefficiencies, wasted spending, and neglected systems. Instead of investing in internal expertise, leadership continues to ignore systemic failures while throwing money at temporary fixes. • Absurd Career Growth Model: Career development is nonexistent. Instead of providing meaningful paths forward, employees are overloaded with pointless "assignments" in the name of professional growth. The leadership training? Nothing more than tactics designed to exploit employees, keeping them grinding with no real reward. • Dysfunctional Organizational Structure: Teams operate in isolated silos, hoarding knowledge rather than collaborating. Unnecessary departments—like a Procurement team for a company this size?—exist seemingly without purpose, yet essential tech resources remain ignored. • Chaotic Leadership Failures: Instead of hiring adequate support, leadership chooses to bring in another VP to "drive innovation"—who takes credit for work already in progress while offering no tangible solutions. • Compensation Below Market: Salaries are well below industry standards despite claims of competitive benchmarking. Retention is clearly not a priority, with leadership more focused on hiring new employees than keeping experienced staff. • HR Overreach & Employee Manipulation: The so-called People Team functions as a tool for weeding out employees rather than supporting them. Managers are pressured to “coach people out” rather than encourage real development. • Toxic Work Culture & RTO Disaster: The shift to Return-to-Office (RTO) has been a massive waste of time and resources. Employees sit at tiny desks, attending meetings with people in the same room, creating constant echo issues on calls. The company should abandon this approach in favor of flexible collaboration spaces. • High Turnover & Leadership Instability: After massive leadership changes, the once-positive culture completely collapsed. DEI efforts, employee support, and an open forum for voicing concerns? Gone. Senior management is now filled with incompetence, passing blame to employees rather than taking responsibility. Final Verdict? Stay Away. This company might have had promise once, but that time has passed. Toxic leadership, constant layoffs, ignored system failures, and lack of true career development have created an environment where no one wants to stay. If you're considering working here—run in the opposite direction.

avatar
Onbe Response
1y
Thank you for sharing your feedback — we recognize it takes courage to speak up, and we take your concerns seriously. We want to clarify a few key points you raised. While we do partner with external vendors to support IT operations, this is a strategic choice meant to complement (not replace) our internal capabilities, and we are continuing to invest in building strong in-house expertise. Our career development framework includes defined career paths for both individual contributors and people managers, with competencies reviewed annually to support meaningful progression. Onbe's leadership training is intended to build skills and confidence, not to burden employees — and we welcome input on how to make it more impactful. We hear your concerns about collaboration and organizational structure. We’re actively working to reduce silos, clarify team roles, and ensure every function is aligned with business needs. Regarding compensation, we regularly benchmark against market data to stay competitive and are committed to ongoing transparency and fairness in our pay practices. We’re concerned to hear your perception of our People Team. Their mission is to support, develop, and retain talent — not to “coach people out.” If that hasn’t been your experience, we want to understand why and address it directly. Similarly, we are refining our RTO approach based on team feedback to create more meaningful, flexible collaboration spaces. We appreciate your continued contributions to Onbe and want to ensure your voice is part of our ongoing improvement. Please consider connecting with your People Partner or a senior leader to continue the conversation — we’re listening and committed to doing better.
2.0
3 Mar 2022

Actions speak louder than words

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Decent work/life balance with the ability to work from home or office in a hybrid environment. - Compensation & benefits that has taken a positive turn in recent years with increased number of Holiday days, unlimited PTO, adequate health/dental/vision benefits. - Most people in non-senior level management are great to work with and care about the job that they do on a daily basis.

Cons

- Company aka "Onbe" has been on a downward slope ever since the merger in late 2019. Everything from company leadership to its priorities have drastically changed for the worse ever since daVinci Payments & North Lane has decided to join forces and become the new Onbe. - In contrast to what the previous two reviews have said (interestingly enough posted on the same day), the leadership team of Onbe has been horrible with primary focus being put on sales, new products and new clients while forgetting the most important piece of the puzzle which is its PEOPLE. When you have folks that been with the company for 5+ years leave without much hesitation, you know something is not going well (to be fair, some have been forced to leave against their own will). - Management encourages people to speak up and express their own opinions and feelings, but as soon as someone does just that they either get completely ignored or worse they are no longer seen around. - With so many people leaving the company, those that are still present are being asked to work double to cover the work for their colleagues who are no longer around. This creates even more stress for existing folks and sets up new hires for failure as the company is then desperate to hire anyone who submits their resume and once hired, they throw the new person in the fire with minimal training or guidance. - There's much more that I could add here as I've been around for quite some time, but the bottom line is that this company has the potential, but at the moment the risk outweighs the potential benefits of staying or joining Onbe in its current state.

avatar
Onbe Response
4y
Thank you very much for taking the time to share your experience working at Onbe, and for your honest take on our culture and values. We recognize that there have been challenges since the merger; our goal is to come together as one company where we can both value legacy team members and celebrate new talent. Your feedback is being taken to heart, especially your advice to ensure our actions are always aligned with our words. Should you wish to discuss any additional feedback, don’t hesitate to reach out to our Chief People Officer or anyone on the People team.
Viewing 1 - 3 of 93 Reviews

Glassdoor has 99 Onbe reviews submitted anonymously by Onbe employees. Read employee reviews and ratings on Glassdoor to decide if Onbe is right for you.