Antiquated banking systems, poor leadership, poor HR, poor incentive program for a product that is not that easy to sell, main office in LA? , No customer Service line on the weekend?=constantly aggravated customers.
PLEASE, DO NOT WORK HERE. Offered me 5 dollars lower than my last comparable employer. Was told my pay stub was needed for "employment verification" when it was actually used to see my pay, (even though last position had NOTHING to do with banking!). HR rep says "Don't worry, you'll make bonus". Max payout is 800 dollars before taxes per qtr if branch and ALL FSRs hit their goal (LOL). Wasn't scheduled for new account training until 3 MONTHS after hire date, but harassed by management to sell DAILY. I Asked "how can I sell a product i haven't been trained to sell/open?" I was told to "practice on the customer". Location was less than stellar, unclean, bad lighting, security/vault systems very poorly maintained, phone lines weren't even working properly. Money counters? Old. Jamming. Passbook machine was notorious among customers for NOT WORKING. Never even got a phone call from my manager in my first 30 days training, my first week at the branch he greeted me by not showing up 3 days in a row. (Very commonplace here by the way) Upper management did nothing to address this, but I received multiple calls from HR when I was absent, citing that I could not have any unscheduled absences within the first 90 days (unheard of, so I can't be sick? Life doesn't happen?). Denied bereavement pay even though HR insisted that I fax a copy of the FUNERAL PROGRAM and specify how the decedent was related to me. When I asked why, the answer was "compliance". Constant emails from upper management INSISTING that we upload pictures and post comments on "Bank Chat", which definitely took the fun out of it because why would social media be mandatory? Bank presents itself as an advocate for financial literacy in urban community but customers are almost encouraged to let the bank deal with their finances. Many customers in the wrong product, businesses citing a lack of service/products. Also had a situation where a customer revealed to me that the only way to pay your credit card is via money order? When I called to address this, the customer service rep admitted that a late fee was automatically assessed. Upon further investigation the payment was submitted On time but the BANK forgot to check their mail. Furthermore, when I asked the rep to reverse the finance charge since the customer was actually on time, he told me he couldn't and that the customer HAD to pay or would receive another fee next month. Didn't have full access to the system for almost 2 months. Every ticket I submitted to the helpdesk was ignored until one day I had the bright idea of copying the retail VP to an email. Then I received access right away.
I could go on for days. But in short, if you are the type that likes to give an inch but then be pulled for a mile, then work here.
If you are a customer service/banking professional who wants to be underpaid for a teller position, please work here.
If you don't care about moving up, job stability,work life balance, etc. Then please, work here.