Does Ontrak Recruitment pay their employees well?

According to anonymously submitted Glassdoor reviews, Ontrak Recruitment employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Ontrak Recruitment. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Ontrak Recruitment?

63% of Ontrak Recruitment employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ontrak Recruitment 3.7 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Ontrak Recruitment?

Customer Service (12) , Gateline Assistant (9) , Customer Service Representative (5) , Customer Service Assistant (4) , Customer Service Associate (4) , Train Dispatcher (3) , Customer Assistant (2) , Station Cleaner (2)

What are the pros of working at Ontrak Recruitment according to real employee reviews?

"Good pay and paid weekly" ((in 6 reviews)); "Once they contact you They’ll find you something and employ you pretty quick and the hourly rate is very good" ((in 3 reviews))

What are the cons of working at Ontrak Recruitment according to real employee reviews?

"Limited hours on customer service roles" ((in 7 reviews))

What are employees saying about Ontrak Recruitment redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ontrak Recruitment redundancy and their outlook for job security at Ontrak Recruitment in 2026.

Ontrak Recruitment Reviews

3.3

63% would recommend to a friend

(38 total reviews)

Ashley Spence

52% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (38 reviews)

Ontrak Recruitment has an employee rating of 3.3 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ontrak Recruitment employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

38 reviews

4.0

29 May 2026

Good pay, but long hours can be draining

Customer service assistant

Recommend

CEO approval

Business outlook

Pros

Good pay and paid weekly

Cons

Long hours can be draining depending on the station

3.0

14 May 2026

Freedom in hours but poor communication and fewer shifts

Revenue support

Recommend

CEO approval

Business outlook

Pros

Freedom in hours worked, and opportunities to upskill are provided

Cons

Poor internal communication, and they recently haven't been handing out as many shifts, with some colleagues only getting 1 or 2 a week

3.0

11 Dec 2025

Like the job but ...

Customer assistant

Recommend

CEO approval

Business outlook

Pros

Challenging as you are dealing with all sorts of people so your customer service skills are constantly being perfected. Enjoy the busy periods when you are constantly moving.

Cons

Limited hours - lucky if you get 1 to 2 shifts a week as a new hire, so another part-time job is essential. This is my only issue with Ontrak - if they could improve this area, then it would be a good place to work and my star ratings would be higher.

Viewing 1 - 3 of 38 Reviews

Jobs at Ontrak Recruitment

Cleaner- NO EXPERIENCE REQUIRED

Royal Tunbridge Wells, England

Customer Service No Experience Required

Sutton, London, England

Festival Security Staff