Options-IT Reviews

- No career advancement. Dead end job. - They always advertise opportunity to learn, but what they really mean is that the only opportunity to learn is through their in house system which has been dummy down so you can't really learn new things. - if they do give opportunities to learn its always for the UK staff. rarely anything useful for US Staff. a lot of "how to 101 meetings" and that repeats continuously and recycled over and over again. - Opportunity to travel within the states; California, Florida, Chicago, Puerto Rico etc. - Head of engineer never wanted you to learn and would always say to create your own home labs for learning. this kind of message is the true representation of what the learning can be here. - They give you 30 days of vacation but they don't recognize American federal holidays so if you want it off you need to use one of your vacation day. - after your first 6 months to one year at this company, the learning stops.

*It seems there is minimal growth and promotion framework for US-based employees. With promotions within the US team regularly being given to Belfast HQ employees. This is in addition to subpar benefits, raises, and pay given to US-based employees. * In my experience it seems you should prepare to regularly be treated like the red-headed step child compared to the Belfast employees. Do not rely on your managers to help or talk to you on a regular basis, if you need this input then Options is not the place for you. * It appears that there is a lack of diversity in leadership. They promote women in STEM/finance, however categorically fail to encourage minorities to similar positions, regardless of merit. * It seems to me and others that management, specifically technical account managers, regularly encourages a very open interpretation of the truth to clients. There is a lot of emphasis on "controlling the narrative" when speaking to clients. * Over the past years leadership has stripped vast swaths of access to industry-standard tools from support staff in favour of using, in my opinion, poorly coded and managed internal tools that regularly break and leave you twirling your thumbs while you wait for hours for the issues to be fixed. This includes stripping access from Powershell, Azure, Active Directory, Cisco Call Manager, Domain Controllers, Asset Scanning, SCCM, Endpoint Management Tools, and the list goes on. This has taken simple fixes using these standard tools from taking 10 minutes to waiting hours/days for an engineering team member to fix the issue. * It is my opinion that employees are not offered sufficient training to complete the expected work promised to the clients which has led to a lot of client frustrations with several issues with high-profile clients. * It appears that there is a severe lack of engineers to keep up with the clients at the company. This leads to a rotation of focusing on whatever client is complaining the most at any given time and severe burnout inside the engineering teams. * it is my opinion that if you bring up the hard issues to management or speak up about the elephants in the room then you will be sidelined. Management should really encourage a more open door policy in order to help them keep the ship on course.