This company employs an extremely top down mentality and seems to have a real disconnect of what users want outside of early adopters. For all the founders who still remain (and are in top level management), this is their first real job. As such, there’s a strong scarcity mentality and a fear of capable, strong-willed people. If you don’t match their mold of an employee, you will eventually be fired for having a varied opinion.
There’s also a lot of Kool-aid drinking here instead of facing facts. Many in upper management do not like competing ideas from their own. Unless it comes from them, it’s false. And then months later, when it’s proven true, it’s presented as new information. It’s a real shame. It stops their growth as a company. Some of the founders do try to improve, but truly they need to find their own replacements instead of making the company struggle through their own professional growth.
On more than one occasion, they have fired a key role because of a disagreement (didn’t agree with top management) or hurt opinion before finding a suitable replacement, causing progress to halt at times for months on end. They also fire great employees, using them as scapegoats to shift the deficiency of upper management onto another (so investors don’t see them as the problem). Be warned, if you don’t match their mold of an employee, you will eventually be fired unless you comply. More interested in grunt people, than those trying to improve the company.
The vision of this company is amazing. I just hope that one day the investors bring in better upper management so that it can truly take off. Most of the lingering nasty experience issues are all due to management, and less of capabilities of the company.
Lots of wasted money because of lack of experience and not planning for the future. And boy, do they think they are much bigger than they are. They’re making money, but burning it more than they need to. Honestly I hope they can survive because I want them to change infant health care. Oh, and most of these reviews were made at a “happy” time of the company when employees were asked to post reviews. IE, they’re a bit baked.
Oh and they claim to have great culture and values, but fail to actually live up to those values. They expect employees to, but upper management constantly contradicts itself.
Oh and they sell a lot, but they have a real retention issue due to bad software design.