Pacific Blue Cross Reviews

3.8

70% would recommend to a friend

(196 total reviews)

Sarah Hoffman

84% approve of CEO

61% positive business outlook

Pacific Blue Cross has an employee rating of 3.8 out of 5 stars, based on 196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

196 reviews
2.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

Compensation: Salary is acceptable and fair. Work-Life Balance: Generally stable and OK; standard working hours are respected. Good office location and supportive peer-level colleagues.

Cons

Management quality is highly variable and entirely dependent on which department you join. While there were some truly excellent leaders here—some of whom were unfortunately affected by organizational realignments—there are also highly directive, hands-on management styles that you may want to avoid. In certain areas, leadership can be resistant to taking ownership or incorporating peer feedback. If you are uncomfortable navigating ego-driven environments, I strongly recommend doing thorough research and backchanneling before applying to your specific target department.

2.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Overall positive, supportive company culture. Most people were professional

Cons

Onboarding is erratic and unclear. Processes (in the fraud investigation dept.] were a bit of a mess and inefficient.

avatar
Pacific Blue Cross Response
1mo
Thank you for your review. It’s good that you found an overall positive environment with a supportive company culture at Pacific Blue Cross. Our staff have the goal in mind to help the health and wellbeing of British Columbians and that shows in the professionalism of our staff. Thank you for sharing your onboarding experience so that it can be updated to ensure it is an outstanding experience for all new staff. Your review allows us to look at our internal processes and see where efficiencies can be made.
5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

good pay, benefits through the union and opportunities to apply for jobs internally at other departments

Cons

KPI's and high call volumes

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Pacific Blue Cross Response
1mo
We’re glad to hear that you valued the extended health care benefits and pay offered at Pacific Blue Cross. As a not-for-profit organization, we strive to balance competitive total rewards with a supportive and respectful work environment. In our Call Centre, we have KPI’s set-up to ensure our Customer Service Representatives can provide our members with excellent service to answer their questions. We continue to look for ways to help provide our members with service that help reduce wait times and provide answers to our members quickly.
Viewing 1 - 3 of 196 Reviews

Glassdoor has 222 Pacific Blue Cross reviews submitted anonymously by Pacific Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Blue Cross is right for you.