Pacific Blue Cross Reviews

3.8

70% would recommend to a friend

(195 total reviews)

Sarah Hoffman

84% approve of CEO

61% positive business outlook

Pacific Blue Cross has an employee rating of 3.8 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

195 reviews
2.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Overall positive, supportive company culture. Most people were professional

Cons

Onboarding is erratic and unclear. Processes (in the fraud investigation dept.] were a bit of a mess and inefficient.

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Pacific Blue Cross Response
1mo
Thank you for your review. It’s good that you found an overall positive environment with a supportive company culture at Pacific Blue Cross. Our staff have the goal in mind to help the health and wellbeing of British Columbians and that shows in the professionalism of our staff. Thank you for sharing your onboarding experience so that it can be updated to ensure it is an outstanding experience for all new staff. Your review allows us to look at our internal processes and see where efficiencies can be made.
5.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

good pay, benefits through the union and opportunities to apply for jobs internally at other departments

Cons

KPI's and high call volumes

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Pacific Blue Cross Response
1mo
We’re glad to hear that you valued the extended health care benefits and pay offered at Pacific Blue Cross. As a not-for-profit organization, we strive to balance competitive total rewards with a supportive and respectful work environment. In our Call Centre, we have KPI’s set-up to ensure our Customer Service Representatives can provide our members with excellent service to answer their questions. We continue to look for ways to help provide our members with service that help reduce wait times and provide answers to our members quickly.
5.0
13 Apr 2026

Good company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, Everything is Pros

Cons

nothing special to specify for cons

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Pacific Blue Cross Response
1mo
Thank you for taking the time to share your experience and for the five stars. We’re glad to see you see the value of our work life balance approach that we have. Our staff have 35 and 37.5 hour work weeks that help ensure a balance in life. It’s always encouraging to know our efforts to foster work/life balance are being felt. Thanks again for being a valued part of Pacific Blue Cross!
Viewing 1 - 3 of 195 Reviews

Glassdoor has 221 Pacific Blue Cross reviews submitted anonymously by Pacific Blue Cross employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Blue Cross is right for you.