Pacific Prime Reviews

3.2

55% would recommend to a friend

(147 total reviews)
avatar

Neil Raymond

67% approve of CEO

56% positive business outlook

Pacific Prime has an employee rating of 3.2 out of 5 stars, based on 147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Prime employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

147 reviews
1.0
4 Jan 2023

Doomed company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice colleagues and central office.

Cons

Top managers are nowhere to be found. Middle management is terrible. They do not value their employees nor their opinion. No vision is shared, no communication. Hybrid working does not exist because they do not trust the employees to actually be working unless they are at the office. No employees benefits.

1.0
4 Mar 2015
Recommend
CEO approval
Business outlook

Pros

The biggest benefit to working here was that it was a learning experience - working with the company's products gives staff a good starting point to understanding the ins-and-outs of the global market for international health insurance products. Additionally, the company is not a high-pressure environment, staff are generally allowed to dress casually and work at their own speed. Employees were not normally asked to do overtime, with most individuals leaving the office promptly at 6 pm.

Cons

No training, no professional development, and no consistency. Additionally, Pacific Prime's practice of operating more than 50 different websites leads to some very awkward interactions with customers who may never have heard of the primary brand, and has caused the company to run into regulatory issues throughout South East Asia (Thailand and Singapore specifically). All employees were on different pay scales, with performance based pay structured at the whim of the CEO (with downward revisions in pay to be expected in the event that an employee performs "too well"). New employees can expect a blanket 5 year non-compete agreement to be inserted into their contract, which may impact the individual's ability to find work within the global insurance industry after having left the company. Management will also find scapegoats in the event of lost revenue, and may blame brokers and admin staff for organizational failures.

1.0
9 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Very nice and supportive colleagues (who are not in management position), strong bonding experience amidst collective suffering.

Cons

1. Antisanitary and hazardous work environment - constantly broken and slow elevators (accident experience is common), cockroaches crawling on work desks and pantry area, random floods from the ceiling (right on your desk) and sewage smell. Management implied that "There is nothing they can do, it's the building problem". 2. Favoritism and nationalistic discrimination - some colleagues are clearly favored more with no visible merit. If you are not Anglo-Saxon or French, you will be treated as a third-grade person, no matter your education level and work experience. If you are in sales, your growth can be significantly capped by their leads distribution policies. 3. Poor benefits - no work from home policy (unless you are favored), extremely basic medical coverage (ironic for an insurance broker), office pretty much has only water coolers and you need to bring your own coffee ;) Compensation is below market average. 4. Weak and unprofessional leadership. Current people in management positions have zero leadership training, are micromanaging, disrespectful and have "be grateful to work here" attitude. Turnover rate is extremely high, and no improvements plans are made.

Viewing 1 - 3 of 147 Reviews

Glassdoor has 162 Pacific Prime reviews submitted anonymously by Pacific Prime employees. Read employee reviews and ratings on Glassdoor to decide if Pacific Prime is right for you.