5y
Hi. Thanks you for leaving a review! We really welcome feedback, it is much appreciated ! It is really lovely to hear that you enjoyed working with your team and the people here at Paladone. We consistently hear that the people are what makes Paladone a great place to work along and we agree, the people here are fantastic! Our staff love our social events as well and so we are glad you enjoyed these also.
With regards to feedback about workload and pay, they are important points to raise and we acknowledge that at the time you worked for us we would have been in a period of growth and this naturally can produce some pressure points across all parts of the business.
Recently we have introduced a staff forum where staff can raise important points about a number of things such as health, safety and wellbeing, and general questions for management to answer or discuss further. Additionally we have now started to send pulse surveys to staff to gauge opinions on important changes and to ask about wellbeing as part of this. We are also encouraging managers to have open discussions with their teams to understand concerns and pressure points. We never want staff to feel overwhelmed and we have a wellbeing committee that will specifically address important areas that cause concern for staff.
With regards to pay, a lot of work has gone into the pay review process which takes place annually and a lot of research goes into understanding market rates for jobs across our company and comparable roles within the gift industry and area. We actively work to ensure people are receiving market rates for their role and that pay progression is considered each year in accordance with how the role develops. When the business performs we have offered generous bonuses to reflect the efforts of all of our staff and we are satisfied that people are receiving market rates for their roles according to our industry and if they are not, there is a pay progression plan in place. We acknowledge that pay is one of the most important factors for staff feeling valued and motivated and there will always be the need to continually review this.
With regards to breaks, we monitor breaks, holidays and working hours continually and we are not aware of any issues in this area. Please do get in touch with us as we would welcome discussing this further with you and to understand where the areas of concern were.
With regards to being eco friendly, we are a company that pride ourselves on trading ethically. Customer demands naturally put pressure on us however we are continually reviewing ways to be more efficient, whilst maintaining standards and ethics along the way. We set up an environmental team to look at matters such as waste management around the company amongst other initiatives. There are lots of opportunities to do more for the environment .
Thanks again for your review! Please do get in touch if you would like to discuss any points raised further or if you would like to suggest any ideas for us going forward.
