16 Jan 2026
PandaDoc Customer Support Associate reviews
5.0
100% would recommend to a friend
Mikita Mikado
100% approve of CEO
100% positive business outlook
Reviews by job title
7 reviews
5.0
12 Dec 2022
Recommend
CEO approval
Business outlook
Pros
I love working at PandaDoc. It's the best place I've worked so far and my feedback and suggestions are definitely taken seriously. I've seen some results from my feedback on our Internal Knowledge Base already.
Cons
The downsides are present with any call center job, where you have KPIs to meet and sometimes frustrating customers to deal with. It can be stressful to take chats when it is really busy. This is not really a big con though because the times we are in the chat queue are limited and working tickets is much more sedate. In general our customers are polite and friendly and the teams we work with are responsive to their needs.
4.0
4 Mar 2022
Great supportive company with great potential
Current employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
- Great team culture and everyone is supportive when you have questions about products and processes. - Additional benefits like gym, internet stipend, home office and learning reimbursements. - Clear expectations on performance and growth opportunities within the role. - Leadership team is very acknowledgeable of every effort small or big done by the reports. - Buddy program during the first few weeks helps to get acclimated with how the company operates. - Very transparent documentation on every department's responsibility and metrics.
Cons
- Compensation is on the lighter side for entry level positions. - Keeping up with new features as it is ever changing and articles don't sometimes reflect this. - Communication is a bit difficult at times (e.g. Editor 1.0 deprecation). - Large tech stack that makes it difficult to find what you are looking for.
Viewing 1 - 3 of 7 Reviews