Over my time there, benefits were cut and fees and burdens on the employees were increased. Servers had to pay 2% credit card processing fees on credit tips, meal benefits were severely restricted, Christmas gift cards and employee incentive programs were essentially eliminated; employee anniversary rewards ceased and tips were no longer paid each night, instead added to the biweekly paychecks, amongst other policy changes that enriched the company at the worker’s expense. POS systems constantly broke down. Upper management refused to renovate the building and unceremoniously closed the restaurant abruptly. Working was almost always frustrating as we were not given the tools needed to do our jobs. Promotion within the company was nearly impossible and I saw many of the best cooks passed over for promotions as the restaurant burned through head and sous chefs incredibly quickly.
Corporate management overworked and under supported local management. All in all, the company’s days of growth appear behind it, and over-aggressive expansion combined with apathy toward its established concepts is a concerning combination.
