Passport Reviews

3.4

59% would recommend to a friend

(121 total reviews)
avatar

Khristian Gutierrez

74% approve of CEO

58% positive business outlook

Passport has an employee rating of 3.4 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Passport employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

121 reviews
1.0
4 Jan 2017
Recommend
CEO approval
Business outlook

Pros

Fun office. Young office. Food and open office. Shoot baskets. Near downtown but free parking. Let to do your thing. You are trusted to get the work done.

Cons

Low pay. Long hours. Lots of meetings. Not a great environment for developers. Bad hires. Hiding things from employees. You are often working to correct other's mistakes. The only people who stick around are the people who started it (except even one of them even left) and people who's only job out of college has been this one. They don't know any better. All the higher ups are white males. No females or minorities except in lower positions. Lot of higher ups are old college buddies. Must have all been part of a fraternity. Thought the pay was low but then really realized how low it was when my next job paid nearly double. They make you think you are working towards something bigger. it's parking. It's $2 transactions. It can't get that big.

3.0
4 Sept 2018

Disappointing

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO - Nice office - A neat product/service that is changing an industry

Cons

- Benefits are significantly less than previous employer...they sell you on the cool office and tech atmosphere, but there is no 401k contribution and the healthcare premiums are pricey even after their 50% cut - Their main principle is "Putting People First" but I have never felt so undervalued and disposable in my entire career - Things are changing so quickly that you don't have an opportunity to really catch up. No one knows what they're doing/supposed to be doing because processes and platforms are constantly, constantly changing

2.0
5 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Future-oriented unlike others in their field Lots of hard-working colleagues Unlimited PTO Trying to enhance benefits

Cons

Are you a male? Have you worked in finance? Do you have a degree from an Ivy League school? Or have worked at a prestigious company that carries a lot of clout?  If you answered yes to one or more of those questions, great! You will be immediately viewed as an intelligent, capable human, and there will be little question of the validity of your contributions. If you answered no to all of the above, whomp whomp. Better luck next time. You’ll constantly be trying to prove yourself with little to no success, even if you are the best at your specialty. The is a slight exception when you are an attractive woman (locker room talk is real, y’all) or if you’re old enough to be their mother. Then, the respect meter increases, but only just a tad. Yet, those old enough to be their mother, who do have a seat at the table, oftentimes become yes women and don’t advocate for their teams. The other option is to pacify the boy’s clubs need for validation and compromise your voice to give them what they want to hear. Then, you have a seat at the table. But imagine it’s a tiny, plastic, uncomfortable one that can shatter at any second when a male’s ego is threatened. And there’s still a hierarchy even within the males. More bro = more better. But, let’s continue. When I first started at this company, I had high hopes: The culture appeared to be diverse and inclusive (a dedicated D&I impact team checked that box) they seemed to value employees based on their company values (People First being a core tenant), and on paper, their strategy was innovative and next gen. Now, it’s not to say the company didn’t start with the best intentions - I truly believe they did. However, pressure to perform and a toxic boy’s club culture has substantially shifted the Passport experience. Let me clarify- there are good people. Those referenced in the cons are also not bad people, just people who need to grow and learn what it’s like for those they interact with. Who need to hear the unfiltered truth. Who need to self-reflect and most importantly of all, adjust their behavior. Details you say? Let’s dive in. While the CEO has a futuristic vision, it is scattered, like a squirrel going after shiny things. Yes, “the only constant is change.” But prioritization efforts have to be established and reestablished on a weekly basis because nothing is upheld, leading us to work in circles around each other. Next, we move onto women in leadership who are tokenized at every major company meeting to insist there is diversity in leadership. However, they are the epitome of what I described above as having a seat at the boy’s table, not advocating for their teams, and are 'yes women.' One woman’s business conduct behind the scenes has been absolutely appalling - firing people because of petty female drama and keeping men who have CLEARLY violated moral and ethical bounds regarding interoffice relationships because of her own personal relationship to them. Those who lead the charge for product and business development strategy had little to no experience in the field, solely chosen based off of personal relationships. They continue to fail to deliver, but again nothing is done because, nah man, you’re my bro. A lot of progress made toward achieving goals set are accomplished by their subordinates overworking themselves, day and night, not because those leading are providing effective strategy. The dev career path is limiting. Extraversion/ "culture fit" (lol) is rewarded, with no path for those who want to be specialists rather than people managers. Unless you’re a bro who asks for a favor. The amount of external consultants they have to hire to drive strategy is troubling to say the least - 1, because leadership is unsure of their strategy, and 2, because they need external consultants to validate what those not in the boy’s club have already expressed time and time again. There have also been repeated reports!!! Of a long-term consultant speaking down to employees (especially female) in ways that would give your grandmother a heart attack, completing lacking any emotional intelligence, but nothing is done. Because he has tremendous influence with buyers. SHAME ON YOU. All this to say, the latest Diversity and Inclusion efforts, while I applaud allocating resources toward, are incredibly performative and check-boxing. While yes, we need to acknowledge the universal drivers that affect race, Passport’s issue isn’t that they don’t listen to or accept those of a different race. They just don’t value anyone who doesn’t come from a privileged existence. Or more specifically, doesn’t mold themselves into what a popular, charismatic, jock, financially-driven-above-all-else, archetype looks like. Again, unless you have a prestigious degree or company on your resume. And no, I'm not a disgruntled employee. Just one willing to illuminate what many of us think but don't say. I hope this inspires you to Do Better. Be Better. Because people will keep leaving if you don't, myself included.

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Passport Response
5y
Thank you for sharing feedback about your experience at Passport. In the Spring of this year, we made the decision to formalize our approach to Diversity, Equity, & Inclusion (DE&I) and formed the “Passport: We Belong” program. We Belong includes executive sponsorship, an impact team to lead educational opportunities, drive cultural awareness, support community programming, a DE&I council to provide strategic direction and accountability, and a dedicated program leader from our People Operations team. In a very short period, we have successfully brought in thought leaders from outside Passport to support the diversity of ideology at Passport and to open our eyes to blind spots we’ve developed. Additionally, we have delivered unconscious bias (UB) training to our People Leaders and our Individual Contributors which has resulted in many follow-up conversations and general awareness of growth areas. Recognizing unconscious bias and working to combat identified bias has been proven to be the best foundation to successful DE&I programming. We recently invited our Under Represented Minorities at Passport to participate in confidential focus groups led by an external third-party to gather feedback on growth areas for the company. In addition, we conducted a confidential DE&I survey, which captured feedback from 86% of the Passport team. These two activities will be leveraged to create our DE&I action plan which we plan to regularly report on to our team to ensure we are holding ourselves accountable for producing results. Over the last year, we have seen positive change in that we’ve added several women to our leadership team at the senior leader level. We’ve still got work to do, but we are celebrating the intentional progress we’re making. As part of our approach on DE&I, we have recognized a need to improve both gender diversity and racial/ethnic diversity at Passport. To support these efforts, we have engaged an outside firm to assist us in developing a strategic plan to achieve improvements in both of these areas. We trust that you are aware of all such improvements through reading our weekly company newsletter, our weekly impact team newsletter, and via communication through our weekly company updates (Office Hours) and our quarterly company Town Hall meetings. Yes, we do value hard work at Passport at all levels of the organization. We also value your work-life balance - we want you to have time with your family, your friends, and to commit to learning and development as well as your humanitarian efforts. We feel our unlimited paid-time-off programming and our implementation of our “Fun & Focused Friday” program which gives employees alternating Fridays off assists in you having a more balanced life. Regarding career-pathing opportunities, we recently launched a career-pathing program at Passport and are proud to have piloted this with our Engineering department. We are excited to roll this out to the entire company in 2021. We know this will enable our People Leaders to drive Employee Engagement by having meaningful career conversations with their team members. As we continue to grow, we are also intentionally focusing on “culture add,” not “culture fit.” We are currently assessing a tool that will support this as we move into 2021. As noted, diversity goes beyond gender or race/ethnicity. It also encompasses age (a point that concerned us about the feedback here), as well as background, education, thought, military service, ideology, and more. We are leveraging our Think Simple and Scale value as we build and grow this culture. We are sorry to hear of unpleasant experiences you or others may have had with anyone associated with Passport. We invite you to speak with your People Leader, People Operations, or even to report such experiences via our anonymous online reporting tool, which you can find out more about via the Company Intranet. We also invite you to make your voice heard via employee surveys, focus groups, and conversations with your leadership as well as People Operations. With regard to performance management, our philosophy for performance feedback leverages the natural interaction between people to have ongoing dialogue about past performance and opportunities for future growth. We have a system (Lattice) in place to support this dialogue between our People Leaders and their teams, and we are planning initiatives to drive utilization of this tool even higher. We invite you to speak with your Employee Engagement Business Partner if you have attempted to have performance conversations with your People Leader that have not taken place. Again, we thank you for your feedback and appreciate your perspective. Based on survey results, focus groups, and direct feedback from large portions of the organization, we believe we are moving in the right direction. We know this is an ongoing journey, and we are committed to driving progress toward making Passport a place where everyone can feel they belong.
Viewing 1 - 3 of 121 Reviews

Glassdoor has 133 Passport reviews submitted anonymously by Passport employees. Read employee reviews and ratings on Glassdoor to decide if Passport is right for you.