Pavilion Reviews

3.7

61% would recommend to a friend

(37 total reviews)
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Sam Jacobs

64% approve of CEO

59% positive business outlook

Pavilion has an employee rating of 3.7 out of 5 stars, based on 37 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pavilion employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

37 reviews
1.0
31 Jan 2024

Clown car with toxic fumes

Recommend
CEO approval
Business outlook

Pros

you might make some good contacts who can help you land future roles. you will see how not to act and run a business.

Cons

No direction, no mission, no worthwile product. No real advancement opportunities, just reshuffling. Inexperience, inefficiency, indecision all around the leadership team. These are not serious people. Payscale and structure is VERY vague. Company claims it does not have $ for raises or honoring bonuses, but CEO and CMO are flying first class everywhere, paying for meals, taking people on trips. All very shady. It's commonly thought that the company is maybe a slush fund. Reviews will be good, even positive, but the actual document will be negative so company probably has recourse to not pay out full bonus or honor raises. Company hosted a retreat and then bullied people into sharing personal and uncomfortable information. There's a mandatory meeting every Friday at 4pm, GREAT for morale! There is no work/life balance. Email, slack, text, are going all the time for menial tasks. There is unlimited vacation but company will also tell you've reached the limit. it was the worst professional experience of my career.

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Pavilion Response
2y
Pavilion’s mission is to support our 10,000+ members in achieving their professional potential. It is a responsibility we take seriously, and the team works tirelessly with empathy and urgency to provide our members with skills, resources, and confidence in an uncertain world. To achieve our goals, Pavilion has a 3 year vision that has been shared with the entire team, along with clearly defined goals for 2024, OKRs by department and individual, and strategic initiatives - all mapped out in a system of record that is available to every single employee. Our product is our community, which has more than 10,000 members and is growing faster than ever, with NPS scores increasing weekly. We also have a defined product roadmap for our new digital platform, which launched this week! We are so proud of the hard work that goes into all of this from the entire team and we are humbled by the members we support through our services. We understand frustration around transparency and compensation - 2023 was a challenging year for most, and we are no exception. But we're proud to come through the other side thanks to our focus on the company's health and ensuring our long-term sustainability for our global team and membership. This focus included tough decisions in 2023 around our org chart, limiting compensation adjustments to top performers, and removing the executive team entirely from eligibility from the annual bonus to ensure the team received those funds instead, all of which was communicated to the team. Despite the challenges, we're proud to have celebrated 8 promotions in 2023 (that's 20% of the company), including 1 elevation to the executive team. Along the way we've shared the profit and loss statement monthly with the entire company, so everyone can see exactly where we stand and where we need to go. We’ve shared our long-term vision with the company and received input from all of our people managers and leaders in its creation. And we believe that consistent weekly recurring touchpoints with the entire team, given our fully remote status, are crucial to support open communication, alignment, and fun. We’re proud to help thousands of people a year and do our very best to make a meaningful difference in people’s lives, teammates included. This includes a thriving events aspect to our business that requires travel to 5 major in-person conferences and summits per year, plus 120+ Salon dinners, all over the world, which drives both meaningful connections for members and revenue for the business. The necessary costs to support these efforts are shared in the profit and loss statement company-wide on a monthly basis. Of course we’re not always perfect and make plenty of mistakes along the way. But we can assure you we do try. And we're listening. We believe deeply in direct, kind, and constructive feedback. We’re sorry it didn’t work out and we truly wish you nothing but the best with your next big adventure.
1.0
27 Nov 2023

Stay far away

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- I got to work alongside some amazing people that I feel lucky to call my friends - PTO - remote work

Cons

The executive leadership team seemed to lack a clear, cohesive vision for the company. It was baffling how frequently and dramatically they changed their minds about the direction we were supposed to be heading. This constant uncertainty created an atmosphere of chaos and frustration amongst teams. Team priorities were in a constant state of flux, with projects and initiatives getting scrapped or reassigned at the drop of a hat. This lack of stability made it nearly impossible to make meaningful progress or achieve any long-term goals. Just when you thought you were on the right track, the executive team would pivot, leaving you disoriented and demotivated. Communication from the top down was messy, and it often felt like decisions were made in an emotional vacuum without consideration for the impact on the rest of the organization. This lack of transparency left employees feeling disconnected and unsure of the company's overall strategy. It's disheartening to see a company that values optics over substance, making grand gestures for appearances while neglecting the genuine needs and concerns of its employees. The leadership's actions have created an atmosphere of distrust and disillusionment, leaving employees questioning the sincerity of the company's commitment to their success and well-being. They also decided to lay off an entire team of employees. What made this decision even more disheartening was the timing—it happened just before the distribution of promised bonuses. The executive team's choice to strip away not only job security but also the financial recognition employees had earned through their hard work was a slap in the face. The callousness of laying off a dedicated team just before the holidays underscored a shocking lack of compassion and an utter disregard for the impact such decisions can have on the lives of employees and their families. Prospective employees should approach Pavilion with extreme caution, keeping in mind the company's history of broken promises, unscrupulous layoffs, and a seemingly callous approach to employee welfare.

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Pavilion Response
2y
Thank you for sharing your feedback about your Pavilion experience. We’re glad that your experience included successful working relationships with your peers, and that you were able to take advantage of the self-managed PTO and remote work benefits at Pavilion. We’re also grateful for your thorough and candid feedback. We understand your frustration around communication, and we are committed to fostering a transparent and productive work environment for all. For example, our CEO is now sharing the company P&L with the entire team, so everyone can see exactly where we stand and where we need to go. Additionally, we’ve shared our long-term vision with the company and received input from all of our people managers and leaders. We’re proud to help thousands of people a year and do our very best to make a meaningful difference in people’s lives. Of course we’re not always perfect and make plenty of mistakes along the way. But we can assure you we do try. All that said, we deeply appreciate your feedback and are grateful for your time with us. We’ll keep trying to get better and wish you the best in your future endeavors. If you ever want to reach out to us, please email people@joinpavilion.com. We’d love to have a deeper off-the-record conversation to continue getting feedback. Good luck and we truly do wish you all the best.
2.0
20 Nov 2023

Dysfunctional Hype Train

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pavilion’s greatest asset is its people with boots on the ground: endlessly enthusiastic and mutually-supportive. A cynic might suspect they’ve drunk the Kool-Aid, but I’ve rarely met a more genuinely positive group. Working with such colleagues is a joy.

Cons

The business has no direction; its tactics are set by emotional, knee-jerk reactions without any overarching strategy. The company has halved in the past year, each layoff preceded only by praise of everyone’s performance and reports of financial solvency. After-the-fact justifications are presented with self-flagellation, poor reasoning, and the occasional condescension, but never with a significant change in direction. These are cold comforts to those let go during their parental leave, within a day before meaningful severance is required, or as part of a sacking of multiple teams without warning that anything was awry. Leadership communicates either too much (eg. mandating two all-staff meetings every week, micromanaging through high demands and publicly-exposed OKRs) or too little (vague magical thinking about the future vision of the company). The root cause is clear: the CEO cannot differentiate between his own feelings and the health of the business as a whole; remaining leadership, while capable in their own right, refuse and rebuff any attempts to speak truth to power, thus depriving themselves of constructive feedback. Everyone else is left scrambling to toe the shifting company line to support a rapidly-churning set of disillusioned members. The company’s ideal of “kindness” is reduced to a saccharine veneer, covering directionless leadership desperately huffing its own vibes to maintain a high after a trail of broken promises.

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Pavilion Response
2y
We appreciate you taking the time to share feedback about your time at Pavilion and we’re happy that you found joy working with your colleagues - you contributed to that positive environment too, and for that we thank you. Our goal is to be proactive not reactive but we readily acknowledge how disorienting it can feel when the plan changes. We are actively developing a clear, long-term strategy with measurable goals and a commitment to transparency that everyone on the team has seen and contributed to, so we all feel a sense of ownership and understanding of our shared future. We’re proud to help thousands of people every year. We receive so many heartfelt messages from people whose lives we’ve meaningfully and authentically impacted. And the spirit of those early dinners still, and should, inform how we help our Members today. We are a human-first organization and we aspire to make a meaningful difference in people’s lives. But with that said, we deeply appreciate your feedback and wish you the very best in your future endeavors. We’re sorry it didn’t work out and are excited for you and your next big adventure. If you ever want to reach out to us, please email people@joinpavilion.com. We’d love to have a deeper off-the-record conversation to continue getting feedback. Good luck and we truly do wish you all the best.
Viewing 1 - 3 of 37 Reviews

Glassdoor has 40 Pavilion reviews submitted anonymously by Pavilion employees. Read employee reviews and ratings on Glassdoor to decide if Pavilion is right for you.