Paymentus Reviews

2.8

37% would recommend to a friend

(216 total reviews)

40% positive business outlook

Paymentus has an employee rating of 2.8 out of 5 stars, based on 216 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Paymentus employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

216 reviews
1.0
2 June 2026

Control over Collaboration, Leadership and Favoritism

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really nothing positive to say at all

Cons

Inconsistent treatment of employees as some have special privileges, while others do not such as working remotely while living only a few miles from the office. Employees are expected to accept decisions without question, and many are afraid to voice concerns because they fear retaliation or damage to their careers. The return-to-office mandate is another major source of frustration. Requiring employees to be in the office four days per week should not be described as a hybrid work environment. The company successfully operated remotely during COVID while continuing to grow and deliver results. The physical presence is necessary for collaboration rings hollow when many teams have already proven they can collaborate effectively regardless of location. physical presence. The Implementation organization previously had strong leaders who trusted their teams, encouraged professional growth, and created a positive culture. Since leadership has reverted back to one individual with close personal ties to the CEO there is is constant berating of employees leading to a toxic, hostile work environment. Within another area the leadership team is allowing outside partners to drive the business and harass and berate employees. The leadership team does not push back or support team members. People will not address concerns with HR as they are afraid and HR does not have the power to do anything.

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Paymentus Response
5d
Thank you for taking the time to provide your feedback. We value any and all feedback that can help us achieve our goals, while creating an environment where all can thrive. We also maintain strict zero-tolerance policies regarding inappropriate behavior in the workplace. If you experienced any interactions that did not meet our conduct standards, please contact us at humanresources@paymentus.com. Paymentus is committed to best practices that have enabled us to become a leader in the billing, payments, and interaction space.
5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, and care for it's employees.

Cons

Sometimes having to work weekends, but sometimes you have to put in those extra hours to get things done.

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Paymentus Response
5d
Thank you for your feedback. We are thrilled to hear that you are enjoying the work-life balance that is a standard part of our company culture. We also thank you for your dedicated service over the last year!
5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing to work and lot to learn about payment industry

Cons

No cons to be worried

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Paymentus Response
4w
We are thrilled to hear you have had such a positive experience with us. Thank you for your dedicated service over the past 5 years and for being such an impactful part of the Paymentus family. We look forward to many more years of shared success and innovation together!
Viewing 1 - 3 of 216 Reviews

Glassdoor has 218 Paymentus reviews submitted anonymously by Paymentus employees. Read employee reviews and ratings on Glassdoor to decide if Paymentus is right for you.