Pearl Lemon Reviews

Thank you for sharing your concerns with us. We take your feedback seriously and would like to address each point to clarify any misunderstandings: Salary and Employment Terms: We sincerely apologize for any confusion about the salary. It's crucial to note that our compensation packages are transparently discussed during interviews and detailed clearly upon hiring, with all terms agreed upon before commencement. The salary figures mentioned in your review do not correspond to any salary advertised by our company, and all potential employees are fully informed and comfortable with their compensation before joining our team. Working Hours: We offer flexible working hours designed to accommodate the diverse needs of our team while maintaining productivity. The option to work on weekends is voluntary and provided to allow for shorter weekdays. We regret if the communication of this policy was not clear. Onboarding and Guidance: Each new team member receives comprehensive onboarding documents and videos. These are essential for understanding our operational processes and expectations. Unfortunately, it was noted that the mandatory introductory video was not viewed. This video is critical as it outlines how to communicate within the company and what is expected from our team members, and missing it can lead to significant challenges. Communication Delays: Our team spans multiple time zones, and occasionally, this can affect response times, especially when team members are asleep. We strive to respond as quickly as possible and are actively exploring ways to minimize these delays. We appreciate your patience and understanding in this matter. Bank Details for Salary Payments: The procedure for submitting bank details is detailed in the onboarding documents, which includes a specific section on payroll information. We are sorry if this was overlooked, and we are more than willing to provide assistance to any team member who needs help with this process. Termination Policies: Our decision to terminate employment is based on a comprehensive evaluation of various factors, including adherence to initial training requirements. Engagement from our team members is crucial, and unfortunately, in this instance, the lack of communication and failure to engage with the provided resources led to the decision. Authenticity of Reviews: We encourage our employees to share honest, unscripted feedback about their experiences. Any videos on our YouTube channel are voluntarily created by team members sharing genuine experiences. We ensure the integrity of these testimonials and refute any claims that they are scripted.

Thank you for the review!