Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (23) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , Business Analyst (10) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 78 reviews)); "Work from home was the best thing ever." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 46 reviews)); "The people you work with are great and friendly" ((in 32 reviews)); "Great team and good to work" ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Horrible Training and Onboarding Process" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

Percepta Reviews

Compare reviews

3.6

68% would recommend to a friend

(972 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

972 reviews

4.0

16 June 2025

Good people

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great team and flexible work arrangements

Cons

Not the best pay for the work done

Percepta Response

11mo

Thanks so much for sharing your thoughts! We’re glad to hear you enjoyed the team and the flexibility while you were with us. We appreciate all the contributions you made and wish you the very best in your next chapter!

1.0

23 Dec 2025

Very bad place to put your step

Case manager

Recommend

CEO approval

Business outlook

Pros

Jaguar Landrover in NSW gave them shelter

Cons

If anyone works here, that person will easily understand how good people are disrespected here and become the victim of false allegation. There is no space of development. This will just ruin your well beings. No honest person should work under this so called management and no right to work here in Australia with this type of dirty, dishonest and disrespectful management.

Percepta Response

5mo

We’re sorry to hear that your experience didn’t meet expectations. At Percepta, we aim to foster a respectful and supportive work environment, and it’s disappointing to know that this was not your experience. Your feedback is important and helps inform the actions we take to improve. If you feel comfortable, we welcome you to share more directly by contacting us at percepta.hr@percepta.com. We’re committed to listening and learning. Thank you for the time you spent with us.

4.0

4 Nov 2025

Great place to work

Case manager

Recommend

CEO approval

Business outlook

Pros

Flexibility. Managers listen to your constructive feedback and are open and honest about changes

Cons

If you get promoted there is sometimes lag in salary structure changes

Percepta Response

7mo

Thanks for sharing your experience! It’s great to know you feel heard and supported by your leaders. We appreciate your feedback and the positive energy you bring to the team every day.

Viewing 1 - 3 of 972 Reviews

Jobs at Percepta

Customer Service Representative

Customer Service Representative - Outbound

Human Resources Business Partner

HR Business Partner (Part-Time)

Percepta

Percepta Reviews

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Good people

Very bad place to put your step

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