Perchwell Reviews

4.0

70% would recommend to a friend

(62 total reviews)
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Brendan Fairbanks

71% approve of CEO

72% positive business outlook

Perchwell has an employee rating of 4.0 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Perchwell employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

62 reviews
1.0
30 June 2019

High Turn Over for a Reason

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Friday lunches (because it's the only time people talk to each other all week) -Free snacks -Free coffee (regular and nespresso machine) -"commuter benefits" (discussed more below) -Genuinely good, funny, kind, people in the office--despite the poor work environment.

Cons

Economics: -below-market pay -Commuter benefits don't actually cover the cost of a MTA card (it covers the cost from about two years ago). -Health insurance is so bad you go to the doctor and even they are astounded by how much your co-pay is (read: go the public market place, you'll pay less and get better insurance). leadership: -CEO has little respect for anyone in the company. Does not socialize with the staff at lunch, doesn't welcome new staff with more than a greeting their first day, and talks negatively about every former employee that has quit(ie: petty). -CEO does not listen to anyone. If you provide advice (based on your years of experience in your role or prior work experience in start-ups), CEO does the exact opposite. -Only form of communication from CEO is through Slack; it's always public and is always intended to humiliate or undermine employees. -Has very little empathy for and does not care about clients. Openly mocks them at times. Office Culture: -No one talks in the office. If you drop a pen, it echoes through the whole place. - Getting team members to work together or working across teams is like pulling teeth. No one has a vested interest in helping each other succeed --which, in turn, destroys morale and creates an environment that does not foster long-term company growth. - No one cares about you. Period. You have bare minimum sick/vacation allowed by NY state law(rolled together into one lump sum of:10 days which you accrue by 3.3hrs per pay period. That's right, you don't even get a full day after your first month of work). If you are sick, say goodbye to your vacation days. -Leadership has ZERO transparency. From the financial health of the company to people being hired...we never know what's going. There have been many days when a new employee shows up and we had no idea it was happening. Not announced on slack, not announced ever. VERY unwelcoming to new folks. -Average tenure of EXPERIENCED employees is less than 1 year. Mostly because people with experience aren't taken seriously and because they have business acumen, they point out areas of the company that need fixing, which tends to grind the gears of management. -In addition to that last one: don't tell management that things need fixing. They 1. won't believe you, 2. will do everything in their power to make you leave after that and 3. will consistently tell you that you've never told them about any of it, even though you record every single conversation you have in docs or take notes while they are watching you take notes on the conversation (read: management gaslights). -No growth opportunities. Period. You will be stagnant here. It's really attractive working for a start-up because there is so much to get done (literally the line every new employee at Perchwell says) but you quickly realize that Perchwell's management does not encourage employee growth, does not encourage employee ideas, and does not encourage employee ownership in the company at all. This is illustrated well by the lack of 1. Company Mission/Values, 2. Lack of company OKRs 3. Lack of company meetings 4. Lack of teamwork -ZERO flexibility. No work from home (even though 90% of what you do in software doesn't require you to be in an office and considering no one talks to each other, it's strange that you aren't allowed to work from home). Office hours are 10-630 (or 9pm if they rope you into that mentality) with very little understanding for anything in your life that might pop-up. -If you want to be intellectual stimulated...this is not the place. -Management does not support structure and record keeping of any kind. If you attempt to make protocol or create transparency, you are forced out. -Women: You are not welcome nor respected here. It doesn't take a woman to recognize this either. This list really only scratches the surface of the problems at Perchwell. Proceed with caution.

1.0
22 Feb 2024
Recommend
CEO approval
Business outlook

Pros

free snacks once-a-month outings free coffee doorman in building dogs in the office to play with

Cons

Appallingly abusive!!! Throughout my time at Perchwell, I've observed a disturbing pattern where the CEO, Finance leader, tech leader, and chief of staff all adhere to a toxic ideology. This toxic culture normalizes yelling, belittling, and displaying patronizing attitudes towards employees and colleagues as acceptable behavior in a professional work environment. There's a widespread issue of employees across all teams working late nights and weekends without any form of reimbursement, bonuses, or raises. Attempts to address these concerns are met with disregard or evasion by the leadership. Additionally, there's a blatant disparity in the treatment of employees, with some allowed to WFH while others are not, and inconsistencies in granting time off, despite the company policy of unlimited time off. The leaders take full advantage of this and their employees. The public displays of temper and outbursts by certain leaders are both unsettling and frankly, laughable. BTW yes, we can hear leaders yelling at their employees or co-workers in the glass offices too. Personally, I feel fortunate to have moved on, but I can't shake the worry for the friends and colleagues I've left behind who are still subjected to this abusive regime. My plea to them and anyone else in a similar situation is simple: PLEASE GET OUT.

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Perchwell Response
2y
Thank you for taking the time to share your personal experience. We’d like to provide clarity because it's crucial for us to ensure how we all work together at Perchwell is described accurately. Culture and employee experience are our top priorities, and the environment you describe is not our experience here at Perchwell. Everyone at Perchwell is held to the same, high standards, regardless of seniority. We strive to foster collaborative and creative surroundings for all of our people, which is reflected in the work/product that we deliver to our customers, who are often entrepreneurs in their own right building their own businesses. While we realize we are not perfect, we continue to learn and invest in building a strong culture centered around accountability and ownership, and the behavior you depict is simply not tolerated at Perchwell. If you’d like to reach out directly, we'd be happy to chat by email/phone at any time. Feel free to reach out to people@perchwell.com or a team member directly. -The People team
1.0
25 July 2023

The real truth is the negative comments that have been submitted

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There isn't many. It's very tough to list out pros for Perchwell.

Cons

In my experience at Perchwell, it seemed like there was an unspoken rule to leave positive reviews on Glassdoor. This might explain why you see a mix of 5-star and 1-star ratings. It's up to you to figure out which ones are genuine. Another thing worth mentioning is the CEO's popularity. It doesn't really match up with his approval rating on Glassdoor. Also, a lot of current employees have been promised a yearly bonus as part of their contract, but the CEO has delayed it for more than seven months until a specific amount of work is completed. The bonus is being dangled in front of the current employees to work longer hours and complete an ever growing amount of work that the deadline keeps getting pushed back for because of added scope. Lastly, when anyone tries to bring up the outstanding bonus, the CEO refuses to discuss it.

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Glassdoor has 69 Perchwell reviews submitted anonymously by Perchwell employees. Read employee reviews and ratings on Glassdoor to decide if Perchwell is right for you.