Does PetLab Co. pay their employees well?

According to anonymously submitted Glassdoor reviews, PetLab Co. employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PetLab Co.. This rating has decreased by 17% over the last 12 months.

How satisfied are employees working at PetLab Co.?

63% of PetLab Co. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetLab Co. 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at PetLab Co.?

Software Engineer (3) , Senior Software Engineer (2)

What are the pros of working at PetLab Co. according to real employee reviews?

"Good people" ((in 8 reviews)); "Our HR and Ops team are great, they make sure in these times we have enough connections to keep the foundation of the company alive." ((in 4 reviews)); "You also have the choice of remote working or going into the office which is nice and the office is dog friendly." ((in 3 reviews))

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PetLab Co.

PetLab Co. Reviews

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3.7

63% would recommend to a friend

(38 total reviews)

Chris Masanto

62% approve of CEO

63% positive business outlook

Ratings by category

3.7

Culture and values

3.7

Diversity and inclusion

3.5

Senior management

3.4

Work/Life balance

3.4

Compensation and benefits

3.3

Career opportunities

PetLab Co. has an employee rating of 3.7 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetLab Co. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

38 reviews

1.0

8 Aug 2023

The company is a shambles! Rude, greedy bosses who act like sharks - AVOID at all costs.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

There are none that I can think of? Perhaps the office building looks aesthetically pleasing? And its centrally located.

Cons

- Senior management who are rude & aloof! - A narcissistic COO & CEO, with much of the rest of the team been engaged but mentally weak. So the negative behaviour continues. (What COO refuses to even shake the hand of a 'junior' staff member? Thats 1 example. I could cite a dozen more.) - A nepotistic "presenteeism" culture which is office clique 1st.

2.0

14 Oct 2024

I really wanted this to work out.

Software engineer

Recommend

CEO approval

Business outlook

Pros

Some great people, awesome products, unique culture.

Cons

Really poor management, disorganized, documentation is lacking.

1.0

12 Dec 2025

Deeply Disappointing Experience – Major Red Flags From Day One

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

None that stood out based on my experience.

Cons

From my first experience at PetLab, I was shocked at how quickly I realised I had made a very bad decision joining this business. The environment felt chaotic, the staff seemed stressed and unsure, and everything I had previously read in the reviews about the leadership —turned out to be true. My advice to anyone considering joining: read the reviews carefully. They are clear red flags. In my opinion, you should seriously consider a different company if you want a stable and positive working experience.

Viewing 1 - 3 of 38 Reviews

Jobs at PetLab Co.

Director of Influencer Marketing (Remote in Austin Texas)

Austin, TX

USD 115K - USD 150K /yr

(Employer provided)

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Creative Strategist (Performance Marketing) Remote in Austin Texas

Austin, TX

USD 75K - USD 85K /yr

(Employer provided)

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