Pros
The Training is thorough, the products are good quality, the hours aren’t bad for retail. You get to know the customers closely and you get to see a lot of pets. They give a lot to the community and rescues.
Cons
No matter what they try to say, it’s high pressure sales. You have to hit sales goals or risk write ups. They set it up as a very ethical company with high values, but it’s all just for show, not something they practice. They use write ups to get rid of associates not making sales goals rather than trying to improve performance. They have a 12 week training program but don’t give hours for it, just telling the managers to work extra to get the training done. You must drop everything to hold the customers hands, stay with them as they shop, add on by suggesting at least 3 items, and get each customer to spend at least $50. But don’t fall behind on the task either. Lifting heavy dog food and litter all day and stacking and restackkng it until it’s perfect. No matter what your title they will over work you. You want 12 hours, they will work you 25, full time you will work 6 and 7 day work weeks, sometimes open to close, and alone in the store. They can’t keep sales associates at any store, because they pay much less then other companies and you have to help out stores that are short staffed. They are very behind on technology. Ordering is pen and paper and takes hours several times a week. You have to receive everything on paper too. The vendors don’t send product for weeks and months and customers get upset and often don’t come back. The benefits aren’t great, none for part time, and if you quit they won’t pay out any PTO. They also won’t let you take PTO because the city is always understaffed. If anyone calls off there is no one to call in and the managers or full timers just have to come in or work open to close to cover it. You go in at 8:30 and you won’t get home til 6:30 or 7, so you won’t see your family. All this and the only ones who say thank you or a kind word are the owners.