PetSmart Reviews

Updated 13 Aug 2020

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3.2
52%
Recommend to a Friend
48%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
375 Ratings
Pros
  • "working with animals , interacting with pet parents(in 412 reviews)

  • "You learn so much about dogs as well as customer service and animal behavior(in 175 reviews)

Cons
  • "Most animals like the peanut butter(in 430 reviews)

  • "takes a while to get used to dogs for service(in 256 reviews)

More Pros and Cons
  1. "Good place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sydney
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart full-time for more than a year

    Pros

    Very nice place to work

    Cons

    None that can think of

    PetSmart Response

    June 1, 2020Social Media Community Manager

    Thanks for taking the time to share your experience! We're happy to hear you enjoyed life at PetSmart :)

  2. "Excellent manager and relationship with all coworkers."

    5.0
    Former Employee - Anonymous Employee 

    I worked at PetSmart part-time

    Pros

    People. Responsive manager that is straightforward and interactive.

    Cons

    Repetitive job fatigue. Cleaning up dog “oops” messes.


  3. "Love My Coworkers"

    4.0
    Former Employee - Cashier in Leesburg, VA

    I worked at PetSmart part-time

    Pros

    I loved the environment. Most customers are pleasant and enjoyable to interact with. I have formed a lot of friendships with coworkers over the period of time that I worked there so far.

    Cons

    I wish there were more full time opportunities

  4. "Fun place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Cool management and a great job if you love animals.

    Cons

    You do have to clean up dog mess all day every day, but if that doesn't bother you, then the job is pretty cool!

    PetSmart Response

    August 12, 2020Social Media Community Manager

    It's great to hear you enjoyed your life at PetSmart! Thank you for all you did while working with us for pets and pet parents, and for the feedback. We appreciate you sharing your experience.

  5. "Petsmart"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at PetSmart full-time

    Pros

    Nice job to work at

    Cons

    Nothing bad to provide everyone is great

  6. "Fun at a young age"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - PetsHotel Guest Services Associate in Coral Gables, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    It was my first job, I was able to gain experience and responsibility.

    Cons

    Pay was very low, unable to pay necessary bills.

  7. "Not bad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart full-time

    Pros

    Decent place to work, can be slow depending on your location, awesome to see animals everyday.

    Cons

    Pay is not great, they don't like to promote within the company, and raises are rare.

    Continue reading

    PetSmart Response

    August 12, 2020Social Media Community Manager

    We always appreciate hearing feedback from our associates and are happy that you took you the time to review. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!

  8. "Very Fun to Work Here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Lincoln, NE
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    You get to work with good people AND their pets!

    Cons

    You have to clean up after the pet messes in the aisles....

    PetSmart Response

    August 12, 2020Social Media Community Manager

    We love t to hear you enjoyed your life at PetSmart! Thank you for all you did for pets and pet parents! We agree - working with animals and passionate pet-lovers every day is pretty special. Thank you, again, for sharing!

  9. "Loved getting to see cute dogs every day"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart full-time for less than a year

    Pros

    Good pay, plenty of training

    Cons

    Made to sell enclosures that are too small for animals sold in the store and provide outdated pet care information

    Continue reading

    PetSmart Response

    August 12, 2020Social Media Community Manager

    Thank you for the review! We think working with animals every day makes PetSmart pretty great, as well. Please know, you can always share feedback via the CareSmart line at 1-800-738-4693, as well. Thank you, again!

  10. "Really depends on the manager"

    4.0
    Former Employee - Customer Service Associate in Merced, CA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Get to work with people who share your love/interest in animals, Updated monthly training videos on products and processes.

    Cons

    Really depends on the manager you're working with, Don't have too much power as an associate outside of your duties.

    PetSmart Response

    August 9, 2020Social Media Community Manager

    Thank you for the review! We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!

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