Pros
Boarding discounts and free daycare. Tips. Holiday pay.
Cons
Let me start by saying that there was a time I enjoyed my job. That time didn’t last long. I think PetSuites has the right idea when it comes to what a luxury pet boarding and daycare facility should be like, but they have the wrong people trying to spearhead it and a corporate office who is more worried about the dollars than the animals. I worked for Petsuites for over a year, and in that time period we NEVER had consistent management or a consistent staff. Hourly workers would quit within their first week. Ive had coworkers be demoted or fired for first offenses yet I also have coworkers who have 4 and 5 write ups for the same things. I have seen both favoritism and racism in my workplace. People are fired and let go for no reason while others are given pass after pass. The majority of the original staff has been fired, “let go”, or quit in the past two months. A member of management was let go for harassing us. It went on for months. We were expected to deal with it until they got around to it after multiple whistleblowers came forward. NVA, the company that owns PetSuites, did not want to allow us the extra staffing hours to properly staff the workplace. This resulted in the animals not receiving the proper care. There were times where we would have over 200 dogs in the facility with 4 or 5 staff members trying to care for them. There were times when staff members were left in a yard with upwards of 30 dogs by themselves. There were times where staff members had to be in the yards with no break for the entire 7 or 8 hour shift. More recently, management would sit in the office while the employees and animals suffered trying to get everything done and everyone taken care of. Dogs would not get their playtimes. Cats would only be checked on once a day. There was one time where a member of management stopped me from going around cleaning up rooms and making sure the dogs weren’t sitting in their own feces to give out frozen peanut butter treats. Because priorities. Dogs miss medications frequently. Dogs check in without required vaccinations frequently. There is little to no oversight on the IMPORTANT thing because they are too busy making sure that the storage rooms and back offices are organized. I have had upper management and members of corporate come into my resort that do not know how their resorts are run. I have had to pull out the employee manual twice to show them that we were doing what it said. I do not understand why NVA and PS are intent on hiring from the outside and putting people without relevant animal experience in charge of running their resorts. I’ve met members of corporate that don’t have the first shred of knowledge on dog behavior. Ive had members of management at my resort who don’t know the first thing about a dog in general. We have had member of management knowingly accept a dog into the resort with no rabies vaccination. That puts the staff at risk. We accept dogs that only 1 or 2 people can handle. There are roaches and ants in the building and wasps in the outdoor play yards. It’s not fair to the staff or the animals. Even during COVID, my coworkers were working with LESS than a skeleton crew. I left because I couldn’t take the mistreatment of the humans and animals anymore. I was tired of my coworkers and I speaking up and not being heard. They preach an open door policy but slam it in your face when you try to talk. I’m still owed a bonus check from March. It is now July. I do not believe I will ever receive it. I left with absolutely no notice as I could not take the environment for another shift. The whistle has been blown before but fell on deaf ears. Now the place is being turned upside down and it makes me incredibly sad as there was a time I was proud to tell people I worked at PS and I was happy to go to work every day. This work environment turned into one that was unsafe and borderline abusive. I do not recommend working here. I will not return here. This company was by FAR the worst company I have ever worked for and I recommend that you run away from here. Fast.