During the work week a didn’t exist as a human being. Rarely had a week under 42 hours and that doesn’t include drive time to get home, which could be an hour. Theres always another call to run and you can darn sure they’ll send you on it— even if is 5:30pm and the call is almost an hour away. They don’t care. Happens more often than I cared for. One of the reasons I left.
In my interview they really hyped up training opportunities and their state of the art lab. I was excited as I wanted more technical training. How disappointed I was to find out that their training was 99% sales training. Yes as a service tech you will have more sales training than you can possibly stomach. For every 15 sales training meetings you MAY get one technical training. Upper management really only cares if you are selling things not fixing them. They wanted you to sell the new sophisticated equipment but then didn’t supply any training to work on or diagnose it when things go wrong. Extremely frustrating. But hey, Chad, Tyler and the COF aren’t the ones who are going to be stuck out at 8pm trying to diagnose what’s going on with a brand new piece of equipment they just sold. It’s already sold! Now you can sit there and figure it out.
Sales tactics are less than transparent. They call it “ethical influence,” others would call it manipulation. Put a lipstick on a pig and it’s still a piggy. They give you six options cause the science of pricing says people will automatically go for the middle, which increases overall sales numbers. (Although the sales associates themselves are not pushy) They also teach you to get customers to say yes to certain things in the beginning of the call so they feel like they are “invested.” Really it’s just over all Machiavellian, even if it isn’t too pushy. They want you to build 6 options on every call—so if you are out working on grandma’s furnace that isn’t Peterman installed 2 years ago, you have to build 6 options of repairs and “system enhancements,” (updates). It’s exhausting. Even suggesting those options made me feel dirty at times.