Petfolk Reviews

3.4

60% would recommend to a friend

(57 total reviews)
avatar

Dr. Audrey Wystrach

70% approve of CEO

57% positive business outlook

Petfolk has an employee rating of 3.4 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Petfolk employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

57 reviews
3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits, good local teams

Cons

No control over scheduling Claim to be a doctor led company but everything seems to be dictated by the Ops team. 1-2 people in particular seem to have disproportionate influence over areas they shouldn’t without being a DVM.

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Fast-growing organization with a compelling concept - Clean, modern facilities that create a great customer experience - Generally transparent culture at a surface level - Dedicated, hardworking teammates at the center level - Fear Free approach and high-quality patient care are genuine priorities - PetfolkCare truly helps reduce barriers to care and improves accessibility for customers

Cons

- Constant metric shifts with no time for initiatives to stabilize or succeed before the next priority is introduced - Career growth is undoubtedly limited, with advancement not consistently tied to performance or impact - Significant fragmentation across departments — teams operate in silos with little alignment or accountability - Requests for support are often ignored unless they directly benefit senior leadership priorities - “Startup culture” is used as justification to consistently ask teams to do more with less, without the infrastructure to support it - Culture has drifted away from being people-first; frontline experience does not reflect stated values - People Team feels disconnected from the day-to-day reality of the organization - PTO policies are restrictive, and operational demands make it difficult to actually take time off - Excessive check-ins and meetings that create the appearance of progress without enabling real execution

Viewing 1 - 3 of 57 Reviews

Glassdoor has 58 Petfolk reviews submitted anonymously by Petfolk employees. Read employee reviews and ratings on Glassdoor to decide if Petfolk is right for you.