Pie Insurance Reviews

Where to start… Leadership is a mess. There’s been a ton of turnover before and after layoffs in 2023. Whether voluntary or not, not a great sign to see CFO, Chief Claims Officer, Chief Product Officer, Chief Analytics Officer, Chief Accounting Officer all leave recently. There’s a general feeling of burnout across the business, starting before layoffs and then intensifying after. Morale has been low for quite some time. People are unhappy and there’s a huge lack of trust in leadership. Not uncommon after a layoff but seems like not much is being done to improve or turn things around. Ultimately, seems like leadership tries to cover things up to make it seem like things are just fine when in reality the company and most employees are working out of fear in hopes to not be on the next RIF list.

Over the past 9 months there have been a series of decisions made by upper levels of leadership throughout the company that have led to a strong shift in company performance and employee culture. Teams are over worked and short staffed which lead to downstream effects on other teams as well as the customer experience. There was no transparency from senior leadership to employees. A new senior level employee was brought in and they did a welcome tour touting "no sweeping changes will be made" reminiscent to the plot of Office Space. I also believe that decisions are made completely devoid of thought of their impacted employees and most importantly the customer. These decisions have led to another round of layoffs that will inevitably lead to more employees leaving due to being overworked and expected to pick up the slack for the employees they let go. And this cycle will continue before bigger heads roll. I hope they can eventually course correct to what the initial experience and vision was for so many employees only a year ago.