Where do we begin...Supervisors need to be completely eliminated as the "reporting" they do is usually done by Senior Processors F/K/A Coordinators who are very much undervalued and have mostly amassed enough experience to run their departments without an overseer. Some supervisors who had been here for nearly two decades had to be completely re-trained rapidly (by their own staff in secrecy) in the past several months (due to massive client crackdown) on client sites and the AS-400 itself as they usually hung out not doing much but getting leisurely lunches with HR personnel when the rest of the firm is working through their lunch (which is illegal) though they punch out on Paylocity just so they have some peace of mind when they clock out at the end of the day that the workload has been "handled." The pay is atrocious. Supervisors are pushing as much responsibility off of themselves in order to not be accountable for mistakes. Of course, the economy is bad, but what does a law firm expect from workers who are usually young, have acquired undergraduate debt, further debt from a paralegal certificate, who are then coerced to work through a temp agency at 9.00 dollars an hour for 3-5 months and then undergo an additional probationary period of 3 months before becoming eligible for health benefits and take into consideration any family related expenses such as children that you might be caring for as a single parent, but to the condescending lonely spinster supervisor who has worked at the firm for almost 20 years it's simply not their problem. It's as corporate as it gets! You get what you pay for and the quality of work is bad! Not to mention the years and years that went by in which this firm was providing legal advice to defendants through the "customer service" department (against their own clients' interest) due to having no attorney supervisors providing quality control for those workers who were improperly trained to talk to callers, mostly defendants...