Pros
- Surrounded by toys and games- sometimes get to play games. - Met some very cool people and customers. - Sometimes had snacks in the breakroom. - 50% discount - Usually not very busy
Cons
- Illegally cutting corners, especially with the food truck. - An employee was being repeatedly sexually harassed on site and they wouldn't do anything about it until ultimately firing BOTH of them over an attack from the aggressor. - They re-opened during the middle of covid lockdown and lied about meeting safety requirements. (in 2021 they started banning employees from wearing masks) - The owners staged a robbery to see if anyone would try to stop them, tried to tell the managers to confiscate our phones, put a picture of themselves in the breakroom so that we would memorize their faces and give them a "special greeting" while they don't even know our names. - Almost hung myself in the breakroom once because the light had been out for over a week and then there was a cable hanging from the ceiling that I couldn't see. - Constant false advertising: they will promote something and then tell none of us, or they will tell us and then the promo wont be available. Customers usually have to notify us about the promotions. - You have to figure out on your own which rules are actually for following and which ones you're supposed to ignore for the sake of convenience. They introduce new rules and policies weekly, many of which are immediately disregarded. - Managers let their personal feelings dictate how they treat you at any given time. - No security at all, despite frequent car break-ins, unruly drunks, fighting, and one former employee who harassed us for months after being terminated, even threatening to blow things up. - They are only interested in what you can offer them. They want people with no self-respect who they can bully into doing anything they need, including but not limited to: customer service, making excuses for them, upselling, cooking, cleaning, heavy lifting, putting together furniture, decorating, inventory, bartending, rearranging the entire arcade, and any of the managers' duties that they don't feel like getting up for. - They will expect you to have open availability even when cutting your hours to 3.5 a week. - They are more concerned with putting up appearances than getting the job done. They just want you to look busy and stay in sight, while some of the machines haven't been cleaned in over a year. - Chaotic loyalty points system that still no one understands years later. - There's no communication, so different people will follow different rules. If you ask for something they will usually forget. Often left to fend for myself, having to watch over the entire arcade alone. Sometimes my calls for help would be ignored. There were months were we weren't even using radios at all. - They pushed a part-of-the-week pop-up bar which drove away tons of loyal customers who came for the BYOB and then they blamed the losses on our "customer service experience." - Regularly 80 degrees or hotter and no one will do anything about it, or are afraid to ask over fear of being fired. - The owners take 12 vacations a year but when it comes time to cut costs they only raise prices and slash hours. If they could run the place without hiring anyone, they would. I was told they have a 95% turnover rate. - Overall, I often equated it to working in Wonderland.. colorful and whimsical on the surface, but underneath is a sinister and twisted world of backwards nonsense where if you don't follow the queen's ways, then it's off with your head.