Does Pinnacle Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Pinnacle Services employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pinnacle Services. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Pinnacle Services?

54% of Pinnacle Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pinnacle Services 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Pinnacle Services?

Case Manager (22) , Program Counselor (3) , Case Management (2) , Case Manager Supervisor (2) , Client Relations Coordinator (2) , Social Worker/Case Manager (2)

What are the pros of working at Pinnacle Services according to real employee reviews?

"Flexible scheduling and work from home" ((in 11 reviews)); "The people are amazing and really got each others back." ((in 4 reviews)); "The coworkers are great and really help you out when you are new." ((in 3 reviews))

What are the cons of working at Pinnacle Services according to real employee reviews?

"Captains don't get any support because their supervisors are also overworked." ((in 4 reviews)); "Bad training, not a lot of support for new hires" ((in 4 reviews)); "Case management as a whole is a tough field." ((in 3 reviews)); "Sometimes there is not enough training in some positions, The occasional forced niceties and hazy communication from upper management can be disenchanting for some, as well as some increased responsibilities without comparable compensation." ((in 3 reviews)); "High turn over rate and lots of clients without prior communication that you’ll be getting 5" ((in 3 reviews))

Pinnacle Services Reviews

3.2

54% would recommend to a friend

(65 total reviews)

Jill Cihlar

78% approve of CEO

52% positive business outlook

Pinnacle Services has an employee rating of 3.2 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pinnacle Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

65 reviews

2.0

25 June 2026

Unsafe but at least I could pay my bills??

Client services representative

Recommend

CEO approval

Business outlook

Pros

Pay is liveable Good training Flexible scheduling

Cons

Safety concerns dismissed Had to get restraining order (it was immediately granted) and management called me dramatic. Luckily, the county stepped in Policy against using the company for job recommendations (for anyone!!)

1.0

10 June 2026

Flexible work from home but overwhelming caseload and no support

Client relations coordinator

Recommend

CEO approval

Business outlook

Pros

Flexible work from home after 90 days.

Cons

Everything else. 50-60 Client caseload , no support . Did not have access to MNchoice after TWO MONTHS of being hired.

3.0

16 Apr 2026

Good starter job, high caseload

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Friendly and flexible schedule, good starter job.

Cons

Overwhelmingly high caseloads, can cause burnout.

Viewing 1 - 3 of 65 Reviews

Jobs at Pinnacle Services

Direct Support Professional

Case Manager Hennepin County

Minneapolis, MN

·

USD 49K - USD 52K /yr

(Employer provided)

View job

CFSS Consultation Coordinator

Direct Support Professional - Champlin

Direct Support Professional - Hampshire Park