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To whom it may concern,
First of all thank you for your feedback. Pit Crew IT believes any and all feedback is helpful in making this a great company.
While we do have our engineers participate in an on call rotation for what usually equates to one day a week, this is something that is covered in our interview process in detail. We also cover our expectations in terms of SLA for after hours support in the interview process. While we fully believe in family coming first, we also do expect that on call duties are fulfilled and if they cannot be that this is communicated in a timely manner so that the backup on call can be made aware.
Our belief is that a guaranteed salary is preferential to an hourly pay situation. Again, this is covered during the interview process and each employee signs an employment agreement indicating they acknowledge and accept these terms.
In terms of unemployment we file all paperwork in accordance with Texas employment law and the Texas Workforce Commission renders an opinion based on the facts and paperwork provided. Pit Crew has no influence over their decision other than providing them the paperwork they ask for.
Each of our owners has participated in the on call schedule, worked nights, weekends, holidays, etc.. We are firm believers in not asking anyone to do anything we are not willing or have done ourselves.
Many of our competitors choose to outsource their support duties to other companies and that is their business model. Our business model and promise to our clients is to provide local people and local support. It is because of this model that we are able to achieve quality scores and SLA metrics far exceeding that of our competition. It is because of this level of support that our first client from 2005 is still a client today.
Pit Crew is a company for individuals that give 110% every day because that is what we promise to our clients. This environment is not for everybody, however, we cover this in great detail during the interview process and employment paperwork. It is our understanding that each crew member has read, understood, and agreed to this when they sign on with us.
