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      Portland Brown

      Engaged employer

      Portland Brown Reviews

      4.0

      78% would recommend to a friend

      (44 total reviews)

      Andrew Brown

      94% approve of CEO

      71% positive business outlook

      Ratings by category

      4.5

      Diversity and inclusion

      4.1

      Culture and values

      3.9

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      3.6

      Career opportunities

      Portland Brown has an employee rating of 4.0 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Portland Brown employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      44 reviews
      4.0
      10 June 2026

      Supportive team and flexibility

      Arrival coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team Great flexibility Can be both field/office-based

      Cons

      No/slow progression path Sometimes poor management Poor documentation

      avatar
      Portland Brown Response
      1w
      Thank you for your positive review. We are delighted to hear that you find the Portland team is supportive and you have great flexibility in your role. We have an open-door policy at Portland Brown and we’d really like the opportunity to discuss your comments around progression, management and documentation further to understand how we can improve in these areas. We would encourage you to discuss directly with either Magda Kisielewicz or myself. Vicky Kenyon HR Manager
      5.0
      1 Oct 2025

      Role as an Arrivals Coordinator

      Arrivals coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      - Open to progression, I started on a Zero Hour contract now moved on to Full-time. - Travelling to a range of apartments across London. - Independent and flexible role, completing tasks set at the beginning of your day. - Develop your knowledge of property management. - Each day is different, a range of tasks given to complete. - Portland Brown look after their team better than most companies. - Can book staff stays in their apartments at a discounted rate.

      Cons

      - Have to be willing to assist with luggage/stock during guest arrivals and moves. - Have to be willing to travel between apartments via public transport/walking. - Job has to be completed despite weather. - More incentives could be introduced.

      Viewing 1 - 3 of 44 Reviews
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      ReviewsPortland Brown reviews

      Glassdoor has 44 Portland Brown reviews submitted anonymously by Portland Brown employees. Read employee reviews and ratings on Glassdoor to decide if Portland Brown is right for you.