Positive Behavior Supports Reviews

My biggest complaint is that they do not value the RBT's. They do not offer PTO for RBT's, they only get sick time (which is whatever your state requires, but I think in most cases its around 1 hour of sick time earned per 30 hours worked). RBT burnout is REAL, RBT turnover is REAL. As a field we have to start valuing our RBT's and recognizing that they are more important than the BCBA, regional director, CEO, or whatever position. These are the people that provide our services. They are the ones getting hit, kicked, spit on, yelled at, objects thrown at them, you name it, they've experienced it. If they are burnt out, mentally exhausted, unappreciated, they will leave. And they do, RBT turnover is high. Next, like all ABA companies - they claim to be "family first" but in the end it is billables. I mean, I get it, but if a family doesn't have the time for 20 hours and they can only fit in 15, then we should be listening to the family and not pressuring them to "maximize the auth". And finally, they bait you in, making it seem like they're different - they aren't. They don't care about BCBA burnout either, it is all numbers. There is not licensure or certification reimbursement either and there should be.

Fraudulent billing with no reprimands, not reported to upper management, even after fraudulent billing is reported it is being dismissed, staff that is not equipped to be promoted to hire positions get promoted due to favoritism but not showing clinical skills, clients not receiving BCBA supervision for several months due to lack of staff, only will staff areas that are highly preferable (e.g., Central OC vs. South OC), parents and staff report difficulty to communicate with upper management team or admin staff, mentality of private contractors and not open communication. PBS pay is pretty well for CA in general but the tier system is unrealistic. Changes per quarter, so if you don't meet your hours for one quarter you get decreased salary every quarter (not putting in account client cancellation, holidays, etc.). Trying to reinforce FL mentality (company based out of FL) not putting in regards CA labor laws, insurance laws in general (especially with CalOptima). Share point system lags and doesn't work. All of this has been reported to upper management.