Insurance is a crazy industry, and changes everyday with new laws and practices, so you have to like a bit of chaos to really thrive.
Since I left in 2011 a lot of turnover with staff has occurred so I'm not sure if the company culture has changed as a result.
In some occasions even if you are on a team of 5 people you may be the only one in the office, so you are temporarily fielding all calls or emails for the team that need to be addressed immediately, even if they are concerns from clients who are not in your Book of Business.