Preferred Home Services Reviews

The ownership presents itself as people-centric, but the actions over the past several years tell a different story. Multiple key leadership positions in Marketing, Operations, HR, and Finance were eliminated strictly to cut costs, leaving remaining employees to absorb the workload with no additional support. Turnover in critical operational roles has been significant. The company is now on its third Operations Manager and third Dispatch Manager in five years, creating instability and inconsistent direction. Merit increases for administrative staff were suspended in 2024 despite rising workloads and ongoing expectations. Employee appreciation is minimal. There are no holiday recognitions, no year-end bonuses outside of incentive structures that are largely unattainable, and the only routinely promoted “perk” is free coffee from a high-end machine. The apprenticeship program—once a strength of the organization—has effectively dissolved and is no longer a meaningful development pathway. For technicians, completing repairs is often not enough. There is strong pressure to upsell or replace entire systems, and leadership celebrates sales by ringing a bell, which many find unprofessional and uncomfortable. Overall, the company’s practices do not align with the culture of support and growth that is publicly advertised.

You are treated as a number at this company. They only care about what you are producing as far as conversion rate, average ticket, etc… The management is worthless you can’t get a hold of anyone for support in the field. They are also very sales oriented. They will sell you a water heater you don’t need and forget to fix your original problem. I witnessed another plumber sell a customer a water heater that was “leaking” in the garage when the issue was a drain overflowing in the same area. Also if you put your two week notice in the just fire you. They will find any reason to hold money out of your paycheck and will refuse to pay you what you are owed.