Toxic environment with little support for employees
Pros
It's work from home for call centre agents
Cons
They talk a big game about supporting people with disabilities, but when it comes to actually implementing accommodations they won't do it because it's 'unfair on everyone else' Taking calls one after the other, constantly. No time to even catch your breath, except for the 45 second countdown between calls. You're supposedly meant to have email time but it gets cancelled almost every time you're scheduled. Pays pennies. I got so mentally ill from this job I was signed off sick twice, and I could tell that they'd given up on me when I came back the second time. Customer care does not matter to them. Employee health does not matter, otherwise they would pay their employees more and give them more than a pitiful 30 minute lunch break. I was utterly miserable on the job and on the verge of a panic attack every morning I woke up and had to go to work. People mean nothing, it's only the numbers that count. Zero progression opportunities.
