Strong team members but inconsistent management and shifting expectations
Pros
Exposure to a wide range of technical troubleshooting and escalations Opportunities to take ownership of projects and documentation Good hands-on experience with support operations and customer issues
Cons
Expectations and priorities could change frequently, making workload management challenging at times Policies and attendance expectations did not always feel consistently applied across team members Communication around priorities, ownership, and responsibilities could sometimes become unclear Feedback occasionally felt more personal than constructive Workload and burnout concerns did not always feel fully addressed Management approaches sometimes varied depending on the situation, which could create confusion or stress Shifting responsibilities and changing expectations occasionally made it difficult to maintain consistency