Qoo10 Reviews

2.8

38% would recommend to a friend

(215 total reviews)
avatar

Ku Youngbae

35% approve of CEO

23% positive business outlook

Qoo10 has an employee rating of 2.8 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Qoo10 employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

215 reviews
1.0
17 Mar 2016

N. KOREA CULTURE

Recommend
CEO approval
Business outlook

Pros

You get to meet alot of young people, learn how to play office politics. If you stay in Qoo10 long enough, you would probably graduate with masters in office politics.

Cons

Korean culture, managements are korean. NO AWS NO BONUS NO COMMISSION (even if you are in sales). You will be told that there is commission after being hired, you will find out that the said commission is actually being paid in terms of Qcash. Direction change every week, KPI will be changed every few weeks. It doesn't matter how good you are, you are required to bring in good merchants (Branded merchants) but these merchants can keep you safe for 2 weeks? They are not going to confirm you at 3 months even if you do well. Unless you eat kimchi with your boss every night. Stay till 9pm and your dinner will be paid for (claimable) If you were to be fired, you cannot claim your taxi claims. Reason - Your name is no longer on the system ( even if you took cab for work) If your taxi claim reach $400, you will be required to write a report ( on why the f you work so hard, meet so much merchants) C levels are all koreans, Singaporean of the GM level will not protect you just because you are a local. They will play mind games with you, create office politics among different departments. Just so you think that you are attacking the other departments when you bring in big merchants, but who benefit in the end? THEM. Going IPO within a year or 2? they fire those long term staffs that use to help them grow the business, so that they can have a bigger cut of the pie.

1.0
1 Feb 2020
Recommend
CEO approval
Business outlook

Pros

- 12 days of leaves - No bonus or AWS offered - Low salary and always very happy to see talents go - $0.50/can vending machines - Not using laptops; don't bring work home - Lots of local food in Bugis area - People are happiest on their last day of work; everyone will take a group photo together

Cons

Management Team aka your (supposed) leaders, contrary to what they are meant to be, don't really lead. They think they know it all since they've been around for 5/6/7/8 years but truth is, they know nothing and are not even willing to change/upgrade/improve themselves. All there to protect their rice bowls because they know they can't even make it if they were to go into the corporate world elsewhere, be it Sales, Marketing, Operations or Tech. What this means is that the people below them are delegated to executed what they are tasked to do. And with no proper guidance or direction nor leadership, everyone are merely sheeps. Sheeps who are doomed to fail. Hiring are also mostly limited to fresh grads because they're the best and cheapest sheeps to be milked, shaped and churned. Leaders who think they're doing something, are actually rinsing and repeating the same tactics with no application of latest technology, knowledge or context. It's either increasing revenue i.e. BPV, cart count, Qcash for Sales or traffic i.e. Page View, User Session or Downloads for Marketing. Reshuffling/reorgs happened almost every quarter, if not earlier, disrupting workflows, growth (you'd be lucky if there's any) and disallows teams from hitting their KPIs, thus not getting the allocated credit points which then slows down their promotion/increment path.

2.0
26 Feb 2018

My honest review

Recommend
CEO approval
Business outlook

Pros

A good place to learn how the e-commerce industry works. Depending on the team you are assigned to, you will be exposed to many different kinds of works, ranging from no-brainer web banners to challenging and complex web creative development.

Cons

1. Designers are being treated as second-class citizens For an online business who relies heavily on Designers for creative visuals and to a certain extent web programming, there exist a complete lack of respect and understanding for the Designer role. Designers are often deemed not smart enough to attend relevant project meetings. Instead, this is entirely up to the Managers and Marketers to discuss and decide on the creative direction. They would then in turn advise the Designer on how a banner or page should look like. Also, very often you will find that the Company chooses to hire Designers as part-timers for a flat rate of $7 per hour. Bottom line: Are Designers that cheap and expendable? Advice to the Management: Be open and listen to the opinions of your employees. Everybody has different skills and talents to offer. Understand the importance of Designers and their contributions to the Company. Also, hire the right people for the job! Are you looking to hire a Web Designer, Illustrator or just someone whose all intents and purposes are simply to make something look pretty? 2. Your hard work and contributions do not count for anything Imagine working non-stop for over 10 hours a day, creating web banners, designing a newspaper advertisement, writing HTML and preparing eDMs for a very important campaign. On top of all that, going through all your work to make sure that everything is in order. Once, I worked tirelessly on a Friday and Saturday for a total of 24 hours. I was very thankful for a part-timer who worked alongside me during that fateful period. Nonetheless, when an event is successful, Designers are sidelined and the real credit goes to the Marketers and Sales Managers. Advice to the Management: Be more appreciative towards Designers. Award promotions fairly across the Company. Designers are as equally important as Marketers and Sales Managers. Assess and promote a Designer accordingly based on his or her age, level of experience and overall contributions. After all, a promotion only encourages your staff to do even better, right? 3. Lack of manpower to fulfill those last-minute requests Work distribution is uneven throughout the Company. Your knock-off time is heavily dependent on the team you are assigned to. Work requests for Designers may come in as late as 6pm or later. Advice to the Management: Plan for important events weeks ahead. Share the marketing plan with Designers in advance. Allow ample time for the Designers to work their magic during normal working hours.

Viewing 1 - 3 of 215 Reviews

Glassdoor has 222 Qoo10 reviews submitted anonymously by Qoo10 employees. Read employee reviews and ratings on Glassdoor to decide if Qoo10 is right for you.