Qualtrics leadership isn't prepared for an economic downturn, and it shows. There has been growing panic as the share price has steadily plummeted since IPO, leading to poor decision-making that boosts the perception of short-term profitability at the expense of long-term viability. Qualtrics used to be a wonderful place to work, but the wheels are clearly falling off. Salary is below market - a rushed jump to an equivalent role at an equivalent company netted me a 20%+ payrise. More junior TAMs have doubled their salary with an external move. Progression was impossible - after several rounds of stellar performance ratings and matching customer feedback, I signalled to my manager that I'd like to work toward promotion. I was immediately placed on a PIP on demonstrably false grounds and given a set of self-contradictory rules to follow under threat of firing. This happened twice, and HR refused to intervene. I witnessed similar treatment of top performers in other business units. Qualtrics has a culture of action - not results. You'll spend a large portion of your time doing work that has little meaningful purpose or tangible benefit. Senior IC roles are all but non-existent. Acquisitions like Clarabridge are becoming increasingly difficult to integrate into the platform, but are being pushed fairly aggressively. This will lead to growing customer perception that they've been sold a lie. Roadmap progression is slow - minor, incremental updates that large numbers of major customers are screaming for tend to take over a year, internal delivery timelines are works of total fantasy. Company culture was great, but a series of poor hiring decisions and unpreparedness for macroeconomic headwinds changed that. Zig (CEO) and Ryan (Founder) handled the post-lockdown return to office poorly, baselessly accusing people working from home of playing golf on Fridays (as they did the same) - even though productivity had increased. They also wilfully misinterpreted employee feedback to justify a mandated return - inexcusable for a company built on interpreting employee feedback. Zig was also rallying the company to applaud Ryan's efforts at tax evasion. Throughout the course of my employment, the scope of my role changed to the point that it bore little resemblance to the role I was hired for - at no point was there recognition or review of this fact, nor was there support to move to a better-aligned role.
