Lack of Proper Onboarding and Knowledge Transfer: There was no structured onboarding process or knowledge transfer. The only training consisted of video calls that were recorded, which didn’t provide adequate or actionable knowledge for new hires.
No Documentation: There were no test cases or user stories provided, leaving employees to figure things out without clear guidance. This created confusion and inefficiency.
Inefficient Bug Handling: Instead of categorizing and documenting bugs quickly, the QA Lead would insist on lengthy conversations before determining whether something was truly a bug. This slowed down the QA process and made it difficult to get work done efficiently.
Poor Management and Support: The QA Lead's management style was dismissive, often gaslighting employees and questioning their understanding of tasks. There was little to no constructive feedback, which created a toxic and uncollaborative environment.
No Clear Responsibility for Bug Decisions: The responsibility to determine whether an issue was a bug was not delegated clearly to the QA Lead, resulting in unnecessary delays in addressing bugs. Clear guidelines and ownership of responsibilities were lacking.
Lack of Collaboration and Guidance: There was a significant absence of collaboration or guidance, and employees were often left without the resources they needed to succeed.