Pros
One crappy chrome book provided.
Cons
Micro-managed to the extreme. This is a normal practice for call center environments but I must say, I’ve never experienced or heard of it being this bad. I worry I’ll be fired for sharing this review, but whatever happens, happens. And maybe it will save someone from making the mistake I made 1 year ago. 30 minute lunch. Required overtime during peak selling season. Required weekend days during peak season. If you dont or cant work overtime, youre told youre not a team player. Leads are trash. They advertise for people to call in and get their pre-approved $3600 food allowance spending card. It’s your job to talk the caller into switching their medicare plan, even if it isn’t the best plan for them. 99% of callers do not know theyre calling to talk about medicare. 99% of the callers cant get what they call in for. A large majority dont even qualify for medicare but the fact that they called and got you and because the call exceeded 1 minute long, it is counted against your metrics. Managers and team leads are constantly hounding you about being available for the next call, which would be ok IF the calls weren’t so excruciating. Need to go to the restroom? Don’t be away for too long or you’ll be questioned. All of the sales managers tell you they absolutely LOVED selling and earning MASSIVE bonuses. Then WHY are they no longer doing it? Because - if you get to be friends with any of them, they’ll share how they couldn’t have possibly lasted with the company had they stayed on the phone selling. Its brutal. As a strong man with many years of work history, I’ve never felt so used, weak and at another’s mercy.