Does Rapid Response Monitoring pay their employees well?

According to anonymously submitted Glassdoor reviews, Rapid Response Monitoring employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Rapid Response Monitoring. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rapid Response Monitoring?

68% of Rapid Response Monitoring employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rapid Response Monitoring 3.4 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Rapid Response Monitoring?

Control Center Specialist (53) , Customer Service Representative (24) , Operations (20) , Operations Specialist (14) , Operator (12) , Operations Supervisor (6) , Call Center Specialist (4) , Central Station Operator (4) , Data Entry (4) , Customer Service Representative (CSR) (3) , Operations Manager (3) , Training Specialist (3) , Account Executive (2) , Account Manager (2) , Central Station Specialist (2)

What are the pros of working at Rapid Response Monitoring according to real employee reviews?

"pay is good and offer overtime" ((in 35 reviews)); "The benefits are good if you’re there long enough" ((in 25 reviews)); "Great training" ((in 14 reviews)); "Clean and Nice Facility" ((in 12 reviews)); "Very professional work environment." ((in 10 reviews))

What are the cons of working at Rapid Response Monitoring according to real employee reviews?

"Breaks and lunches are so strict that if you are late (even by 60 seconds) you could end up suspended or fired." ((in 6 reviews)); "Trying to get time off is sometimes hard early on as you don’t much pto or get many weekends off due to rotating schedules and making sure everyone eventually has a weekend off." ((in 6 reviews)); "No work life balance." ((in 5 reviews)); "PTO and 401k could be improved" ((in 5 reviews)); "Blatant favoritism and double standards" ((in 5 reviews))

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Rapid Response Monitoring Reviews

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3.7

68% would recommend to a friend

(269 total reviews)

Russell R. MacDonnell

69% approve of CEO

66% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity and inclusion

3.8

Culture and values

3.7

Career opportunities

3.5

Senior management

3.4

Work/Life balance

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

269 reviews

3.0

17 May 2026

Easy job with a good manager, but very boring

Data entry analyst

Recommend

CEO approval

Business outlook

Pros

Easy job. Liked my manager. I was lucky enough to get the day shift.

Cons

Job was very boring. Couldn’t take breaks if others were taking them.

5.0

5 May 2026

Great pay and benefits, but strict environment awaits

Control center specialist

Recommend

CEO approval

Business outlook

Pros

Great starting pay. Guaranteed 40 hours a week plus overtime is often available. Good benefits, plus advancement opportunities. Beautiful, clean, and a very professional work environment. I personally love my work schedule! They let me pick it out upon hiring based on what was available at that time. I enjoy the work a lot! It is fast paced but you are only taking one call at a time, and once you clock out you don't have any work to worry about or take home with you.

Cons

There isn't going to be a traditional 9am-5pm schedule available for new operators. You will work weekends and Holidays. You won't work at the same desk each day. Although they always need new operators, there is a very rigorous hiring process that consisted of the Wonderlic, critical thinking assessment, a typing test, 4 interviews, and a drug and background screening. After you complete the paid training, you have an exam to take. If you don't pass this exam with at least a B then you are immediately terminated. Very structured and strict working environment. Cell phones will be locked in your locker during your shift.

3.0

17 Apr 2026

heavy micromanagement and no growth

Operator

Recommend

CEO approval

Business outlook

Pros

Decent compensation, nice installations, supportive coworkers

Cons

They micro manage even the bathroom's time, repetitive to the point that it drives you crazy, they lie about career progression inside the company, zero control about shifts decisions.

Viewing 1 - 3 of 269 Reviews

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Reviews by job title

Easy job with a good manager, but very boring

Great pay and benefits, but strict environment awaits

heavy micromanagement and no growth

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